Multilingual Language - Cantonese

Cantonese-Speaking Customer Service Representative

Job Overview

We are hiring fluent Cantonese speakers to join a fast-growing multilingual customer service team in Quezon City.

This opportunity is open to both experienced professionals and candidates without previous BPO experience. Successful applicants will receive paid training, a competitive salary package, incentives and opportunities for long-term career growth.

Job Details

Work Location: Onsite – Quezon City, Philippines
Work Schedule: Shifting schedule, including night shifts
Number of Openings: 28 positions
Availability: Immediate
Target Start Date: August 10, 2026

Compensation Package

• Monthly salary from PHP 52,212.67 to PHP 87,146
• Salary is negotiable based on experience, qualifications and language proficiency
• PHP 20,000 sign-on bonus
• Performance-based incentives
• Paid training

Key Responsibilities

The successful candidate will:

• Handle inbound and outbound customer interactions through phone, email, chat and other approved support channels.
• Provide professional customer support in Cantonese and English.
• Assist customers with account enquiries, billing concerns, service requests, product information and other general support needs.
• Resolve customer concerns efficiently while maintaining a positive customer experience.
• Communicate clearly, accurately and professionally with customers from different cultural backgrounds.
• Listen carefully to customer concerns and provide suitable solutions.
• Build trust and customer loyalty through excellent service and problem-solving.
• Record and update customer interactions accurately using company systems and tools.
• Follow approved customer service procedures, data protection policies and operational guidelines.
• Meet established quality, productivity, attendance and customer satisfaction targets.
• Escalate complex concerns to the appropriate team when necessary.
• Support collections and Order-to-Cash activities where required.
• Perform other duties necessary to support business and operational needs.

Qualifications and Requirements

Applicants must meet the following requirements:

• Must be fluent in Cantonese and able to communicate naturally, confidently and spontaneously.
• Must be able to use Cantonese effectively in a professional environment.
• Must be able to understand complex and extended conversations, including implied meanings.
• Must have a working knowledge of English, as training materials, internal communication and client systems are in English.
• Must be willing to work onsite in Quezon City.
• Must be available to work shifting schedules, including night shifts, weekends and holidays when required.
• Must be legally authorised to work in the Philippines.
• Non-Filipino applicants must hold a valid working visa.
• Applicants with a valid Temporary Resident Visa may also be considered.
• Previous BPO, customer service or contact centre experience is an advantage but not required.
• Previous collections experience is highly preferred but not compulsory.
• Knowledge or experience in the Order-to-Cash process is highly preferred but not compulsory.
• Must have strong communication, listening and problem-solving skills.
• Must be comfortable handling customer interactions through phone, chat and email.
• Must demonstrate professionalism, patience, cultural awareness and attention to detail.
• Must be able to work independently and contribute effectively within a team.
• Must be available to start as soon as possible.

Language Requirements

• Professional fluency in Cantonese
• Working proficiency in English

Cantonese will be the primary language used for customer interactions, while English will be used for training, internal communication and company systems.

Application and Screening Requirements

Applicants must provide the following information during the application process:

• A brief description of their Cantonese language proficiency
• Confirmation that they can speak Cantonese fluently
• Current location
• Nationality
• Current visa type or work authorisation status
• Details of any previous Order-to-Cash experience
• Details of any previous collections experience
• Previous or current monthly salary
• Expected monthly salary
• Required notice period
• Earliest available start date
• Confirmation of willingness to work onsite in Quezon City
• Confirmation of willingness to work shifting and night schedules

Applicants may also be required to complete Cantonese and English language assessments during the recruitment process.

Employee Benefits

• Competitive monthly salary
• PHP 20,000 sign-on bonus
• Performance incentives
• Health insurance
• Life insurance
• Paid training
• Free parking
• Company events and employee engagement activities
• Opportunity for promotion to permanent employment
• Career development and internal growth opportunities

Ideal Candidate

The ideal candidate is a confident and fluent Cantonese speaker who enjoys helping customers and solving problems.

The candidate should be professional, dependable, adaptable and comfortable communicating with customers from different backgrounds. Applicants who are interested in building a long-term career in customer service, collections or shared services are strongly encouraged to apply.