German Language Expert / German Client Support

Izmo Ltd is a publicly listed global technology company (BSE & NSE) specializing in digital retail solutions, enterprise software, semiconductor engineering, and next-generation cybersecurity products. Headquartered in Bengaluru, India, with offices across North America and Europe, Izmo serves customers in more than 35 countries, helping organizations accelerate digital transformation through innovative software and engineering solutions.

Our key business verticals include:
• izmocars – A global leader in automotive digital retail, providing websites, e-commerce platforms, digital merchandising, virtual showrooms, and AI-powered marketing solutions for automotive manufacturers and dealerships worldwide.
• Izmo Microsystems – Our semiconductor and embedded engineering division, delivering expertise in embedded systems, firmware development, hardware design, ASIC/FPGA, automotive electronics, AI/ML, IoT, and product engineering services for global technology companies.
• QCoreSecure – Our Quantum Security business focused on next-generation cybersecurity solutions, including Quantum Random Number Generator (QRNG) technology, Post-Quantum Cryptography (PQC), cryptographic security, and quantum-safe infrastructure designed to address future cyber threats.

At Izmo, we build products and technologies across multiple domains, including:
• Enterprise Software & SaaS
• Semiconductor & Embedded Systems
• Automotive Technology
• Artificial Intelligence & Machine Learning
• Cloud & Digital Platforms
• Cybersecurity & Quantum Security

We offer engineers and technology professionals the opportunity to work on innovative products, solve complex engineering challenges, and collaborate with global teams in a product-driven environment.

Job Title: Customer Success Representative – German Language
Location: Bangalore, India
Experience: 3 to 5 years
Role Overview
We are looking for a customer-focused and proactive Customer Success Representative (German Language) to support our Germany-based website clients. The ideal candidate will serve as the primary point of contact for customers, ensuring seamless day-to-day support while coordinating with internal teams to deliver successful digital campaigns and website updates.

Key Responsibilities
• Provide day-to-day support to website clients by resolving queries, coordinating issue resolution, and ensuring a high level of customer satisfaction.
• Proactively engage with customers as per the monthly engagement plan to finalize website banners, promotional campaigns, content updates, and other digital initiatives.
• Coordinate with the internal delivery, design, and technical teams to ensure timely development and deployment of digital assets.
• Build and maintain strong customer relationships through regular communication and follow-ups.
• Monitor ongoing activities to ensure deliverables are completed within agreed timelines.
• Maintain accurate records of customer interactions, requests, and project updates.

Qualifications & Experience
• Bachelor's degree or an equivalent qualification.
• Fluent in German (written and spoken) with strong communication skills in English.
• Knowledge of SEO, Digital Marketing, or Website Management will be an added advantage.
• Excellent communication, interpersonal, and presentation skills.
• Strong organizational and multitasking abilities with the capability to manage multiple customer requests simultaneously.
• Self-motivated, customer-oriented, and willing to learn new technologies and business processes.

Preferred Skills
• Customer-centric mindset with excellent problem-solving abilities.
• Ability to collaborate effectively with cross-functional teams.
• Strong attention to detail and ability to work in a fast-paced environment.
• Proficiency in Microsoft Office or Google Workspace.