Program Manager

About the Role

As a Program Manager on the Operations team (part of the Tech Org.), you will be responsible for the end-to-end success of our customer partnerships ensuring success during the launch of each integration. You will build strong relationships across our retail partners’ organization from senior stakeholders to management and team members on the ground. You will have the opportunity to lead cross-functional technical projects with Afresh stakeholders and successfully deploy our solution at scale while continuously improving our processes that are fast-paced and constantly evolving.

You have customer-facing experience, are structured and have strong project management skills, and love driving projects to completion in a fast-paced environment; you are excited to reduce fresh food waste in the grocery industry, too!

Responsibilities

• Lead and execute successful integrations with our partners
• Deeply understand our customers' operations and how the Afresh solution maps to these to provide maximum value
• Create detailed, actionable implementation plans that enable both Afresh and our customers to understand and execute on the full scope of our deployment processes
• Build trusted relationships with our partners’ point people including project management, store teams, operation leads, and executive teams
• Lead cross-functional work across Afresh's teams to manage the deployment process and build consensus, including work with our Executive, Engineering, Product, Support, Account and Sales teams
• Capture learnings and best practices from deployment efforts to create a sustainable, replicable playbook for future deployments
• Identify and implement ways to improve Afresh & our team’s processes as we build our work together
• Continually work towards scaling our processes and solutions to achieve a lower cost to serve

Attributes

• Exceptional project management skills to keep multiple complex projects spanning many external and internal stakeholders on track simultaneously
• Customer empathy and ability to build meaningful relationships with a wide variety of stakeholders at our customers
• Self-reliance to source answers and make informed but new decisions
• Comfort working with ambiguity and charting the right path forward
• Effective cross-functional collaboration, including the ability to clearly communicate needs and rally support
• Process improvement mindset and a desire to move the needle on how we do the work we do, to improve both customer outcomes and cost to serve
• Understanding of customer business processes, and ability to utilize expertise and appropriate product functionalities to address customer issues
• Commercial mindset that allows you to understand and act on what our customers care about most

What skills or experience do you need?

The following represent attributes our ideal candidate possesses. We encourage all highly-qualified candidates to apply, even if they do not fulfill all the listed criteria.

• 5+ years of experience managing client relationships
• 3+ years of experience in product implementations/deployments (SaaS preferred)
• Demonstrated ability to drive projects to completion
• Experience in grocery or retail industry preferred
• Excellent written and verbal communication skills
• Proficiency working with AI models such as Claude, Codex, Replit or other tools
• Proficiency in SQL, Excel, Looker or other dashboarding tools preferred
• Open to travel (up to 25%)

This position is not eligible for sponsorship

Salary Range in US: $134K - $181K + meaningful early-stage equity + benefits