Customer Support Associate

About the Role

Our Customer Support team members are passionate about serving others, client-focused, and dedicated to helping small business owners succeed. As a Customer Support team member at Bluevine, you will be an advocate for our clients. In this role you will work closely with our rapidly growing support team to quickly and efficiently identify, solve, or properly direct our clients' questions and concerns. This role will focus on resolving questions from Small Business Owners regarding their current and future accounts which they have with Bluevine.

This is not a fully remote role. At Bluevine, we pride ourselves on our collaborative culture, which we believe is best maintained through in-person interactions and a vibrant office environment. All of our offices will reopen in accordance with local guidelines.

WHAT YOU'LL DO:

• Resolve small business owners’ questions and requests regarding Bluevine’s products via inbound calls, outbound follow-ups, emails, and/or chats.
• Ensure customer requests are resolved efficiently and effectively while addressing the customers’ stated and unstated short-term & long-term needs.
• You become an expert on up to two products within Bluevine and create added value and memorable experiences for every customer.
• Leverage Bluevine’s innovative technology solutions and systems to process customer’s requests.
• Meet or exceed performance expectations based on key performance indicators across customer experience, effectiveness, efficiency and other metrics.
• Identify, resolve, and/or escalate risks and trends that may impact the customer experience.
• Represent the voice of the customer by helping to provide product and customer experience feedback along with recommended enhancements.
• Be adaptable and flexible to support business needs, including short-term scheduling adjustments.
• Be a part of creating a fun and engaging culture.

Core Capabilities or Competencies:

• You have a passion for helping people and you love making a difference in the lives of others.
• You thrive in ambiguous and rapidly changing environments.
• Learning things quickly and making swift decisions is nothing new for you.

*New Hire Hourly Pay: $23 / hour (non-exempt) *