Clinical Operations Specialist (LPN), MN, WI, IA

K Health has recently transitioned to a comprehensive care delivery model that will revolutionize patient care and we invite you to join in this expansion as a Clinical Operations Specialist "LPN".

You will play a pivotal role supporting virtual clinics by providing a best in class patient experience.

This role will partner closely with our Medical Operations teams to support day to day operations across multiple clinics with clinical and non clinical support staff. You will report directly to our Clinical Operations Manager.

What you'll be doing:

• Optimize and develop clinical workflows to support both clinician and patient experience
• You will develop mastery using EHR systems and our internal tools to help create best in class clinical workflow and processes
• Receive, monitor, and analyze incoming lab results daily, following appropriate escalation procedures when necessary
• Collaborate with key external vendors and suppliers to enable the delivery of lab and imaging services
• Monitor clinic phone - handling patient, clinician, lab, and pharmacy calls
• Work in collaboration with pharmacy, insurance, and enterprise partners on resolution of escalated patient or partner issues.
• Required-on call shifts monitoring Critical Lab Phone Line - (24/7)
• Prepare prior authorizations requests
• Efficiently process and send EMR Requests
• Additional clinical and administrative duties as required

What we're looking for:

• Licensed Practical Nurse (LPN) with an active MN license and compact license
• Ability to work the required shift of Tuesday-Saturday, 9:00a-5:00p CT
• You have at least 5 years of experience in healthcare operations
• Must be comfortable with and willing to work a flexible schedule
• You have experience in telemedicine
• Experience with Epic EMR is a plus
• You are extremely well organized, detail oriented, and adaptable
• You naturally prioritize your work and feel comfortable maintaining varying deadlines
• Comfortable working independently as well in a team environment
• You are comfortable working within a highly ambiguous, fast paced environment, and can set priorities with minimal input from management

Benefits & Perks:

• Monthly social committees for company events
• 18 vacation days, 5 sick days, and 2 personal days
• 9 company holidays
• Paid parental leave
• 401k benefit
• Competitive health, dental, and vision insurance options