Customer Success Manager

Customer Success Manager
Company: Lumos Learning
Job Type: Full-time, W-2 Employee
Location: Florida(Remote)

About the Role: Lumos Learning is seeking a proactive Customer Success Manager to drive customer retention and nurture account growth. You will own the post-sale relationship, delivering engaging product training and ensuring districts and schools maximize the value of our K-12 state assessment preparation programs. In this fast-paced environment, you will collaborate with Customer Success leadership to build creative solutions, execute engagement campaigns, and directly impact our business goals.

Key Responsibilities

Customer Engagement & Growth: Connect with customers daily to build strong relationships, monitor product usage, and proactively drive renewals and related product sales.
Onboarding & Training: Own the customer onboarding process. Conduct on-demand training sessions and create engaging curriculum (e.g., instructional videos, whitepapers) for teachers and administrators.
Problem Solving: Diagnose customer success challenges, troubleshoot issues, test product enhancements, and implement scalable solutions.
Process Improvement: Execute and iterate on initiatives, talk tracks, and engagement campaigns to continuously improve customer satisfaction and retention.
Cross-Functional Collaboration: Act as a trusted partner and clear communicator between external clients and internal teams.

Qualifications & Skills

Experience: 2+ years in Customer Success. Startup or EdTech experience is strongly preferred.
Education: Bachelor’s Degree required. Prior experience working in a school as a teacher or administrator is highly desirable.
Core Competencies: Strong problem-solving abilities, consultative sales skills, and excellent communication.
Adaptability: Comfortable working independently in a fast-paced, unstructured environment. Emerging people management skills are a plus.
Travel: Willingness to travel approximately once a month for customer visits or professional conferences.
Compensation & Benefits
Salary: $55,000 - $70,000 base compensation
Time Off: 10 paid company holidays and 40 hours of sick leave annually.
Perks: Travel opportunities and the chance to make a direct impact on student learning.

How to Apply: If you are excited to help schools improve student outcomes, please send your resume to: [email protected]

About Lumos Learning: At Lumos Learning, we combine empathy and technology to help students excel in state assessments. Our AI-powered test simulations and adaptive practice programs provide personalized feedback and targeted interventions that build mastery and confidence. Since 2007, we have grown to serve over 80,900 schools, 227,900 teachers, and 1.78 million students. Learn more at www.lumoslearning.com.