Deposit Operations Specialist

The Deposit Operations Specialist will be responsible for the daily processing, monitoring, reconciliation, and control functions associated with deposit operations, including ACH and domestic and international wire transfers. This role will initiate and release wire transactions, perform callback and verification procedures, maintain complete operational records, support audits and examinations, and work closely with internal teams and external banking partners to ensure transactions are processed accurately, securely, and on time. The ideal candidate has direct experience working in deposit operations at a bank, credit union, fintech, or banking-as-a-service organization and understands the importance of strong controls, accurate documentation, regulatory compliance, and timely escalation. Because Green is building its operations function from the ground up, this person will also help develop procedures, improve workflows, implement controls, and train future team members.

ACH and Wire Operations

• Process, review, initiate, approve, and release ACH and wire transfer transactions in accordance with established policies, procedures, authorization limits, and dual-control requirements.
• Perform callback verification and other authentication procedures for applicable wire transfer requests.
• Review transaction instructions for accuracy, completeness, authorization, available funds, and potential fraud or compliance concerns.
• Monitor inbound and outbound ACH and wire activity throughout the day and ensure transactions are completed within applicable cutoff times.
• Process domestic and international wire transfers, returns, reversals, recalls, amendments, and investigations.
• Review ACH files, exceptions, returns, notices of change, reversals, prenotifications, and other operational items.
• Coordinate with banking partners, payment processors, customers, and internal stakeholders to resolve transaction issues.
• Escalate suspicious, unusual, unauthorized, or potentially fraudulent activity in accordance with company procedures.

Deposit Operations

• Perform daily deposit operations functions, including account maintenance, transaction review, exception processing, and operational support.
• Monitor settlement accounts, operational accounts, and transaction queues.
• Investigate and resolve transaction discrepancies, posting errors, rejected payments, duplicate transactions, and reconciliation breaks.
• Support deposit account servicing processes, including account restrictions, holds, closures, adjustments, and corrections.
• Ensure operational activities are completed accurately and within required service-level expectations.
• Maintain a strong understanding of the company’s deposit products, payment flows, systems, and banking-partner requirements.

Reconciliation, Reporting, and Recordkeeping

• Complete daily reconciliations for ACH, wire, settlement, suspense, and general ledger accounts. Research and resolve reconciliation exceptions and aged outstanding items.
• Prepare daily, weekly, and monthly operational reports.
• Maintain complete and accurate documentation, transaction records, approvals, callback logs, and supporting materials.
• Image, index, organize, and retain operational documentation in accordance with record-retention requirements.
• Ensure operational records are readily available for internal review, external audit, regulatory examination, and banking-partner requests.

Qualifications

• 5 years of experience experience at a bank, credit union, fintech company, payment processor, or banking-as-a-service provider.
• Experience working with domestic and international wires.
• Knowledge of NACHA rules and ACH operating requirements.
• Familiarity with Fedwire, SWIFT, RTP, FedNow, or other payment networks.
• Familiarity with Bank Secrecy Act and anti-money laundering controls, OFAC screening, fraud prevention, and payment-security practices.
• Experience supporting regulatory examinations, internal audits, external audits, or banking-partner reviews.
• Experience developing operational procedures or helping build a new operations function.
• Experience working with core banking platforms, treasury management systems, payment operations platforms, or reconciliation tools.