Solutions Engineer

About GoFreight

GoFreight, the leading all-in-one freight forwarding software company, is a venture-funded, cloud-based solution that consolidates the complexities of running a freight forwarding business from quotation, to shipment booking, forwarding operation, security filing, visibility, customer-facing application, billing, accounting, finance, and processing payments -- all onto a single platform. We help our freight forwarder customers grow their revenue, scale their business, and streamline their entire operation with simple, easy-to-use software. We've raised $25+ million in venture capital following a recent Series A funding round led by Silicon Valley, Los Angeles, and Asia venture capital firms.

About the Industry

There are 300K freight forwarders globally, generating over 220B in revenue – with 100K in the US – enabling a $10B market for software. GoFreight aims to change the status quo and enable freight forwarders with better technologies than the digital-native competitors in the near future.

About the role:

The Solutions Engineer ensures the success of both GoFreight and its customers—starting from the prospect stage, through solution design and implementation, and continuing until handoff to Customer Success (CS) for long-term nurturing. This role bridges business value, technical feasibility, and customer outcomes, making sure success is defined, aligned, and achieved at every stage of engagement.

Key Responsibilities:

• Partner with Sales, CS, and EPD teams to define what “success” means for each customer from the very beginning of the engagement.
• Design, draft, and implement a Success Plan, ensuring alignment and sign-off from both customer stakeholders and internal teams.
• Lead technical discovery and deliver tailored demos and short trials that highlight GoFreight’s differentiation and ROI.
• Clearly articulate the proposed solution, its value, and how it aligns with customer goals to both external stakeholders and internal teams.
• Guide customers through each stage of the journey—from prospect to adoption—ensuring their business value realization.
• Co-create interim solutions when product or integration gaps arise, while aligning with Product on roadmap priorities.
• Serve as a trusted advisor on best practices, industry insights, and GoFreight’s product capabilities (current and roadmap).
• Build strong, long-term relationships across all levels of the customer organization, from executives to individual contributors.
• Support evaluations by addressing technical objections on integration, migration, and security.

Qualifications:

• Customer Management & Communication: Build strong, trust-based relationships with customers at all levels; clearly articulate technical and operational concepts, simplify complexity into business value, and resolve conflicts effectively.
• Influencing & Presentation: Persuasively engage both operational teams and executives, delivering impactful presentations and influencing decisions without relying on formal authority.
• Industry Insight: Deep understanding of freight forwarding operations and technology workflows; able to connect industry best practices to customer goals and GoFreight solutions.
• Product Expertise: Deep understanding of GoFreight products and roadmap; ability to translate features into business value.
• Technical Acumen: Comfortable reading code to understand system behavior. Ability to write and run simple SQL queries. Strong grasp of modern technologies, their capabilities, limitations, and trade-offs.
• Travel: Willingness to travel for onsite workshops and collaborate effectively across teams and stakeholders.

Personality traits:

• Resilience with a strong customer success mindset.
• Optimistic and self motivated, with a strong desire to grow and achieve, willing to do what it takes, and making a meaningful impact
• Comfortable navigating ambiguity and change
• Confident yet humble
• Highly self-aware

GF values:

At GoFreight, our values aren’t just words on a page—they reflect the mindset, behaviors, and attitude we look for in every team member. We believe that how we work is just as important as what we accomplish. These values guide how we collaborate, make decisions, grow as individuals, and build together as a team. Candidates who thrive here share these principles and bring them to life through their everyday actions.

• Growth mindset: We believe that our abilities are not fixed but can be developed through dedication, hard work, learning, and resilience. Therefore we embrace challenges, view failures as opportunities to learn and improve, and persist in facing setbacks.
• Accountability: We take ownership of our actions, decisions, and outcomes, try our best to achieve objectives and create value to our customers.
• Customer success: We are dedicated to delivering optimal solutions, addressing customer challenges, and streamlining business operations in the freight forwarding industry by understanding its nuances, recognizing improvement opportunities, and prioritizing customer needs. We show humility and empathy in connecting with our customers and understanding their experience and pain points.
• Collaboration: We achieve common objectives by building trust, combining talents, and fostering cooperation. We lead with an enterprise-first mindset to prioritise what matters most.

Compensation and OTE Structure:

The annual On-Target Earnings (OTE) for this position range from USD 100,000 to 140,000, consisting of 75% base salary (USD 75,000 – 105,000) and 25% commission (USD 25,000 – 35,000).

Employee Benefits:

Fully Work-From-Home remote flexibility, Paid holidays, paid parental leave, affordable health insurance options. We value work-life-harmony and believe that family and mental health should always come first.

To Apply:

Please submit your resume and a cover letter outlining your relevant experience and interest in this role.

To ensure your application is received, please submit your resume through Teamdoor. We only accept applications submitted via this channel. Thank you for your cooperation.

We are committed to creating a diverse and inclusive workplace and encourage applications from all qualified individuals.

Equal Opportunity Employer:

GoFreight is an equal opportunity employer and does not discriminate based on race, color, religion, national origin, sex, sexual orientation, gender identity, age, disability, or any other protected status.