Senior Product Manager - Patient Experience

About the role:

As a Senior Product Manager, Patient Experience you can expect to ship into production at major health systems, work at the AI frontier with real clinical constraints, and operate cross-functionally with engineering, ML, clinical, design, and partner-facing teams.

What you will do:

Patient Experience

You'll own the products patients touch directly: AI-guided conversations that help people describe symptoms, understand their options, and get routed to the right care at the right urgency.

• Own the roadmap and end-to-end patient journey for PatientGPT, our AI-powered care navigation and triage product deployed across major health systems — from first unauthenticated visit through triage, routing, and follow-up, across web and mobile
• Define how AI-driven conversations should behave: what the product asks, how it explains itself, when it escalates, and how it earns trust from people who may be anxious, sick, or skeptical
• Partner with clinical, design, and ML teams to translate clinical safety requirements into product experiences
• Use conversation data, funnel analytics, and session-level research to find where patients get stuck, confused, or lost

What we’re looking for:

• 4+ years of product management experience shipping consumer or B2B2C software; at least one product you owned end-to-end from ambiguity to launch
• Experience with AI/ML-powered products — you understand non-determinism, know why evals matter, and can reason about model behavior as a product surface
• Strong analytical fluency: you can pull your own data, define your own metrics, and won't wait for an analyst to tell you what's happening
• Exceptional written communication — your docs create alignment instead of requiring meetings to explain them
• Comfort operating in regulated, high-stakes environments
• Client-facing experience: comfortable presenting to and negotiating with external stakeholders — in our case, clinical, operational, and executive leaders at partner health systems — and holding your ground while staying open to being wrong

Bonus:

• Healthcare or health tech experience — clinical workflows, EHR integrations, or regulated care delivery environments
• Experience building conversational AI or chat-based products
• Consumer growth experience: funnels, activation, conversion, and retention
• Hands-on experience with LLM evaluation, prompt design, or model behavior testing

Benefits & Perks: #LI-Hybrid

• Hybrid work schedule with weekly lunches and stocked fridges
• Monthly social committees for company events
• 18 vacation days, 9 company holidays, 5 sick days, and 2 personal days
• Stock options for every full-time employee
• Paid parental leave
• 401k benefit
• Commuter Benefits
• Competitive health, dental, and vision insurance options