Sales Operations Executive

Company Description

Zoomies Petcare Pvt. Ltd. is a fast-growing, clean-label pet nutrition brand redefining how India approaches pet health.

As we gear up to launch our product line, we’re looking for ambitious professionals who can build markets from the ground up and grow with us.

We move fast, value initiative, and reward performance.

If you’re driven, strategic, and thrive on creating impact in competitive markets.

Role Description

You will be the engine behind Zoomies' revenue operations — ensuring every order, across every channel, flows seamlessly from placement to fulfilment. This role sits at the intersection of sales, operations, and data, owning the processes that keep D2C, Q-Commerce, E-Commerce, and offline channels firing in sync. If you thrive on building systems, fixing leakages, and making revenue predictable — this is your role.

Roles & Responsibilities

• Own the end-to-end sales operations workflow across all channels — Shopify (D2C), Amazon, Flipkart, Q-Commerce (Blinkit, Zepto, Instamart), and offline/distributor orders.
• Build and manage a unified order funnel — from order receipt across channels to warehouse handoff, dispatch, and delivery confirmation.
• Track and reconcile channel-wise revenue, returns, and cancellations daily; flag discrepancies and drive resolution.
• Build and maintain SOPs for order processing, returns management, and channel reconciliation across all platforms.
• Work with the tech team to integrate channels into a central OMS and ensure real-time sales visibility.
• Identify revenue leakages — RTOs, settlement delays, pricing errors, stockouts — and drive systematic fixes.

What We're Looking For

• 2–5 years of core Sales Operations or Revenue Operations experience at a D2C startup — non-negotiable.
• Hands-on ownership of multi-channel order flows — experience with Shopify, Amazon Seller Central, Q-Commerce platforms, and offline order management.
• Strong analytical skills — you live in Excel/Google Sheets and can build revenue trackers, reconciliation sheets, and performance dashboards from scratch.
• Clear understanding of D2C sales metrics — GMV, net revenue, RTO rate, return rate, channel contribution, and settlement cycles.
• Process-first mindset — you document SOPs, close loops, and don't let things fall through the cracks.
• Strong cross-functional collaborator — equally comfortable working with marketing, ops, finance, and platform teams.

Good to Have

• Experience with OMS or ERP tools (Unicommerce, Vinculum, or similar).
• Prior exposure to offline/distributor sales operations and secondary sales tracking.
• Familiarity with payment gateway reconciliation (Razorpay, Cashfree) and marketplace settlement cycles.