Application Support and Maintenance - Data Analytics and Middleware

Application Support & Maintenance Analyst Data Analytics and Middleware (US Healthcare)
Experience : 3 - 5 years
Location : Bangalore & Hyderabad
Preferred : 15 days to immediate joiners only

Job Summary:
We are seeking an experienced Application Support & Maintenance Analyst with strong expertise in Data Analytics, Middleware Support, ETL Processes, and Healthcare Integrations. The ideal candidate will have hands-on experience supporting enterprise healthcare applications, managing data integrations, troubleshooting production issues, and ensuring the smooth operation of analytics and middleware platforms.

The candidate should possess strong knowledge of US Healthcare domain processes, healthcare interoperability standards such as HL7 and FHIR, ETL workflows, API integrations, database technologies, and middleware systems. This role will be responsible for production support, incident resolution, system monitoring, and continuous improvement of data and integration platforms.

Key Responsibilities:
Application Support & Maintenance

Provide L2/L3 production support for Data Analytics and Middleware applications.
Monitor application health, interface queues, scheduled jobs, and batch processes.
Troubleshoot and resolve production incidents within defined SLAs.
Perform root cause analysis (RCA) for recurring issues and implement preventive measures.
Coordinate with business users, vendors, and technical teams during issue resolution.
Support release deployments, application upgrades, and maintenance activities.
Data Analytics & Reporting Support

Support enterprise Data Warehouse (EDW) and analytics environments.
Monitor and maintain dashboards, scorecards, KPIs, and reporting platforms.
Validate data quality, integrity, and consistency across systems.
Troubleshoot data discrepancies and perform data reconciliation activities.
Support reporting tools such as BusinessObjects and similar analytics platforms.
ETL & Data Integration Support

Support ETL processes and data transformation workflows.
Monitor scheduled jobs and batch processing activities.
Investigate and resolve ETL failures and data load issues.
Work with source and target system teams to ensure seamless data movement.
Support enterprise data integration architecture and data flow monitoring.
Healthcare Integration & Middleware Support

Support healthcare interoperability solutions using:
HL7
FHIR
REST APIs
Web Services
Monitor and troubleshoot interface queues and message processing issues.
Investigate delayed or failed transactions across healthcare systems.
Ensure successful integration between clinical, operational, and analytics platforms.
Support middleware environments and integration engines.
Database & Data Management

Write and optimize SQL queries for troubleshooting and data analysis.
Support database maintenance activities and data validation exercises.
Understand data models, data lineage, and transformation logic.
Perform data extraction, reconciliation, and validation as required.
Security & Compliance

Support secure file transfers using SFTP.
Manage certificates, keys, and secure communication channels.
Ensure compliance with healthcare security policies and standards.
Participate in audit and compliance activities as needed.
Required Skills & Qualifications

Experience

5+ years of experience in Application Support, Production Support, Middleware Support, or Data Analytics Support.
Minimum 3+ years of experience in the US Healthcare domain.
Experience supporting enterprise-scale applications in production environments.
Technical Skills

Healthcare Integration

Strong understanding of:
HL7
FHIR
Healthcare APIs
Integration workflows
Data & ETL

Hands-on experience with ETL processes and data transformation.
Experience supporting enterprise data warehouses (EDW).
Strong SQL and database troubleshooting skills.
Understanding of data modeling concepts.
Middleware & Integration

Experience supporting middleware and integration platforms.
Strong troubleshooting skills for:
Interface queues
Delayed messages
Integration failures
Data synchronization issues
Analytics & Reporting

Experience supporting:
BusinessObjects
Enterprise Reporting Platforms
Dashboards
KPI Reporting Solutions
Security & Operations

Experience supporting:
SFTP
Certificates
Security policies
Access management
Preferred Skills

Experience with erwin Data Modeler.
Exposure to Enterprise Data Warehouse (EDW) environments.
Knowledge of healthcare payer or provider systems.
Experience with monitoring and scheduling tools.
Familiarity with cloud-based analytics platforms.
Understanding of ITIL processes and Service Management practices.
Key Competencies

Strong analytical and problem-solving abilities.
Excellent production support and troubleshooting skills.
Ability to work in a fast-paced support environment.
Strong communication and stakeholder management skills.
Attention to detail and ownership mindset.
Ability to manage multiple priorities and critical incidents effectively.
Education

Bachelor's Degree in Computer Science, Information Technology, Engineering, Healthcare Informatics, or a related field.
Ideal Candidate Profile

A professional with US Healthcare application support experience, strong expertise in HL7/FHIR integrations, ETL support, SQL/database troubleshooting, middleware operations, and analytics platform support (BusinessObjects, EDW, erwin) who can effectively manage production environments and ensure high system availability and data integrity.