Customer Success Representative

Remote Customer Success Representative

Location: Remote (U.S.)

Job Type: Full-Time

Compensation: $50,000–$65,000 annually + performance bonus

Schedule: Monday–Friday

About Us

Oates Energy provides utility billing and submetering solutions to multifamily and commercial properties nationwide. We pride ourselves on delivering exceptional service and helping our clients simplify utility management. We're looking for a Customer Success Representative who is passionate about helping customers and building lasting relationships.

Position Overview

The Customer Success Representative serves as a trusted partner to clients by providing outstanding support, resolving issues, and ensuring a positive customer experience. This role is ideal for someone who enjoys communication, problem-solving, and working collaboratively across teams.

Key Responsibilities

• Serve as the primary point of contact for client inquiries and support requests
• Build and maintain positive relationships with property managers and stakeholders
• Respond to customer emails, phone calls, and service requests in a timely manner
• Assist clients with billing questions, account updates, and service issues
• Coordinate with operations and billing teams to resolve customer concerns
• Track customer interactions and maintain accurate CRM records
• Support client onboarding and account implementation activities
• Monitor customer satisfaction and identify opportunities for service improvements

Qualifications

• 1–3 years of customer service, account management, or customer success experience
• Exceptional communication and interpersonal skills
• Strong problem-solving abilities and attention to detail
• Proficiency with Microsoft Office and CRM platforms
• Ability to prioritize tasks and manage multiple accounts effectively
• Experience in property management, utilities, or SaaS environments is a plus
• Bachelor's degree preferred

Why Join Us?

• Competitive compensation and bonus opportunities
• Fully remote position
• Career growth opportunities in a growing industry
• Supportive and collaborative team environment
• Opportunity to make a direct impact on customer satisfaction

Benefits

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Paid time off
• Vision insurance