Enterprise Sales Manager- Contact Center (CCaaS)

We are seeking a results-driven Enterprise Sales Manager to accelerate growth in the Delhi NCR region. This role focuses on acquiring large enterprise clients and driving adoption of cloud-based contact center (CCaaS) and communication solutions across industries such as BFSI, eCommerce, logistics, healthcare, and fintech.

Key Responsibilities

1. Enterprise Sales & Hunting

• Identify and acquire new enterprise customers in Delhi NCR.
• Build and manage a strong sales pipeline through prospecting, networking, and referrals
• Own the complete sales cycle: lead generation → product demo → proposal → negotiation → closure

1. Solution Selling – CCaaS & CX Platforms

· Sell and position company’s offerings:

• Cloud Contact Center (CCaaS)
• IVR & Intelligent Call Routing
• Predictive Dialer & Outbound Automation
• AI Voice Bots & Chatbots
• Omnichannel Communication (Voice, WhatsApp, Email, Chat)
• CRM & API Integrations
• Understand customer pain points and propose tailored CX transformation solutions

1. Enterprise Stakeholder Management

• Engage with CXOs, Heads of Customer Experience, IT Leaders, and Operations Heads.
• Act as a strategic advisor for digital transformation and customer engagement initiatives.

1. Account Management & Revenue Growth

• Manage and grow key enterprise accounts
• Drive upsell and cross-sell opportunities across product suite
• Ensure long-term client relationships and retention

1. Cross-functional Collaboration

• Work closely with pre-sales, product, marketing, and customer success teams
• Provide market feedback to enhance product offerings

Key Requirements

1. Experience

• 5–10 years of B2B enterprise sales experience
• Proven experience in selling SaaS, CCaaS, CPaaS, Telecom, or CX solutions
• Experience in Delhi NCR enterprise market

1. Preferred Skills

• Strong consultative and solution-selling approach
• Deep understanding of contact center technologies and CX ecosystem
• Excellent negotiation and closing skills
• Strong presentation and communication abilities

1. Preferred Qualifications

• Existing relationships with enterprise clients in Delhi NCR region
• Experience working with industries like BFSI, eCommerce, or Fintech
• Exposure to cloud communication platforms

1. KPIs / Success Metrics

• Enterprise revenue generation and target achievement
• Pipeline creation and conversion rates
• Customer retention and account expansion