Business Operations Lead - Order Management

About the Role:

The Business Analyst, Business Operations will partner closely with an Order Management Business Operations Manager to support and improve quote-to-cash (QTC) systems and processes. This role is heavily focused on user acceptance testing (UAT) for strategic projects, supporting tactical QTC requests, and improving how the team works through better documentation, tooling, and data.

You will help write and groom Jira tickets for our internal systems engineering teams and create and refine Enablement documentation for the broader Order Management team. A foundational understanding of SQL or data analytics is highly preferred so you can validate data, support testing, and interpret the impact of changes.

What You'll Do:

• Support QTC projects and initiatives

  • Partner with your manager to execute on QTC-related work across CPQ, billing, and order management workflows.
  • Perform user acceptance testing (UAT) for strategic projects and enhancement releases, including test case creation, execution, documentation of results, and defect tracking.
  • Support tactical QTC asks (e.g., configuration validations, data checks, small process or tooling tweaks).

• Jira ticket writing and testing

  • Translate business requirements and pain points into clear, structured Jira tickets for ESYS (requirements, acceptance criteria, edge cases, dependencies).
  • Conduct thorough UAT on all assigned and created tactical tickets. Monitor releases to ensure there were no negative impacts to our systems

• Enablement documentation & training support

  • Create, refine, and maintain Enablement documentation for QTC-related processes, tools, and changes (e.g., runbooks, SOPs, FAQs, process maps, step-by-step guides).
  • Document outcomes of new features and bug fixes in a way that is accessible and actionable for the Order Management team.

• Data validation and analytics support

  • Use SQL or analytics tools (Snowflake, Retool) to reconcile data across systems, and monitor the impact of changes on QTC workflows.
  • Partner with analytics and systems teams as needed to troubleshoot data issues and ensure data integrity.

• Continuous improvement & cross-functional collaboration

  • Proactively identify recurring issues or friction points in QTC processes and propose improvements.
  • Stay current on changes to QTC systems and processes and understand how those changes impact the Order Management team.

What We're Looking For:

• 1–3+ years of experience in operations, business analysis, QTC, sales operations, billing, or order management, ideally in a SaaS or technology company.
• Experience with QTC or revenue systems/processes such as CPQ, order management, billing, or invoicing (e.g., Salesforce, Zuora, NetSuite, or similar).

• Demonstrated experience with:

  • User acceptance testing (UAT) or similar testing activities (test scripts, documentation, defect reporting).
  • Writing clear requirements and acceptance criteria for engineering or systems teams (Jira or similar tools).
  • Creating process documentation, SOPs, or training/enablement materials.

• Strong written and verbal communication skills in English, with the ability to translate complex system behavior into clear, simple language for non-technical stakeholders.

• High attention to detail, strong organizational skills, and the ability to manage multiple priorities and deadlines.

• Located in Pakistan and available to work US-aligned Pacific Standard Time hours.