Lead IT Infrastructure & Operations Engineer

The Role

Own and manage end-to-end IT infrastructure across multiple office locations: networking, security, cloud platforms, endpoints, physical-security systems, ERP integrations, and vendor relationships. You will be the single point of accountability for keeping everything running, secure, and thoroughly documented.

What You’ll Do

• Design, manage, and troubleshoot multi-site LAN/WAN, VLANs, VPNs, wireless networks, and point-to-point links.

• Administer enterprise firewalls: security policies, NAT, VPN tunnels, logging, and failover.

• Drive cybersecurity audit compliance: internal assessments, external audit liaison (ISO 27001, government/defence), evidence preparation, finding remediation, and incident response.

• Administer cloud productivity suites, file-sharing platforms, and software licences (provisioning, SSO, access reviews).

• Manage CCTV/NVR infrastructure, biometric attendance systems, and their integration with HR platforms.

• Support ERP–banking integrations, label-printing/factory-track servers, and business-application dependencies.

• Run IT helpdesk operations: ticketing workflows, SLA tracking, and Tier-2/3 endpoint support (laptops, printers, peripherals).

• Maintain IT asset register, coordinate procurement and warranty claims, and manage server backups.

• Support government/defence compliance projects

• Produce and maintain self-sufficient documentation for every system and process.

What You Bring

• 4–7 years in IT infrastructure/operations, ideally multi-site.

• Strong L2/L3 networking (VLANs, routing, DHCP/DNS, wireless) and firewall administration.

• Hands-on experience with cybersecurity audits and compliance frameworks.

• Email-security knowledge

• Cloud productivity-suite admin experience (Google Workspace, M365, or equivalent).

• Familiarity with CCTV/NVR, biometric devices, and ERP environments.

• Solid documentation habits and vendor-management skills.

AI Expectations

• Use AI to streamline IT administration, operations, and audit readiness.

• Apply vibe coding to generate scripts for automating recurring audit and admin tasks.

• Automate access reviews, asset checks, log summaries, patch reports, and evidence collection where feasible.

• Validate AI-generated outputs for accuracy, security, and compliance.

Nice to Have

• Defence/government IT compliance exposure.

• Scripting basics (PowerShell, Bash, or Python).