Website Project Manager - Ecommerce

Location: Remote
Experience: 1–4 years

About Troopod

Troopod is an AI-native website growth partner for leading consumer brands, founded by the former core team of billion-dollar companies. We help brands improve website performance, conversion, and ad-to-landing page experience through a combination of human expertise and AI-led execution. We work with 100+ D2C brands including Colgate, Tanishq, Wonderchef, Obvi, Natural Salon, and BSC across India, UK, and USA.

About the Role

You will own a portfolio of 12–15 D2C brands end-to-end — the relationship, the delivery, and the outcomes. This means you're the client's primary point of contact, the person driving their growth roadmap, and the one ensuring design and dev work gets delivered on time and to brief. If you've worked at a digital or ecommerce agency and loved both the client side and the execution side — this role is for you.

What You'll Do

Client Ownership

1. Own relationships with 12–15 ecommerce brands as their primary point of contact
2. Lead weekly/fortnightly client calls, build trust, and become their go-to growth advisor
3. Understand each brand's business goals and translate them into clear priorities and action plans

Project & Delivery Management

1. Manage end-to-end delivery of website projects — from brief to QA to go-live
2. Write clear, structured briefs for designers and developers
3. Track timelines, flag risks early, and ensure nothing falls through the cracks
4. Coordinate between clients and Troopod's internal design, dev, and AI execution teams

Growth & Strategy

1. Identify conversion and experience gaps across client websites
2. Build quarterly growth roadmaps for each account
3. Recommend improvements across PDPs, landing pages, cart, and checkout
4. Work with the CRO team to incorporate experiment recommendations into the roadmap

Performance & Reporting

1. Track and report on key metrics — CVR, AOV, bounce rate, funnel performance
2. Share sharp, actionable insights with clients — not just data dumps
3. Continuously identify what's working and what needs to change

Account Growth

1. Spot upsell and expansion opportunities within your portfolio
2. Drive retention through consistent, visible value delivery

What We're Looking For

Must Have

1. 1–4 years at a digital agency, ecommerce agency, or D2C brand in a client-facing role
2. Experience managing website or design/dev projects end-to-end across multiple clients
3. Strong understanding of ecommerce — Shopify, funnels, conversion metrics
4. Ability to write tight briefs and manage creative/dev teams
5. Sharp communicator — comfortable owning client calls independently
6. Organised and process-driven — you don't drop balls

Good to Have

1. Exposure to CRO, A/B testing, or conversion strategy
2. Experience with project management tools like Asana, ClickUp, or Linear
3. Worked with D2C brands in India, UK, or US markets
4. Familiarity with GA4, Hotjar, or similar analytics tools

Why Troopod

1. Work with some of India's and the world's fastest-growing D2C brands
2. Real ownership from day one — you run your accounts, not just assist on them
3. AI-native team that moves fast and builds differently
4. Remote-first, outcome-driven culture