Guidance Counsellor

Role Description:

A Guidance Counsellor’s role is simple, it mainly consists of speaking with potential clients over
the phone, collecting some basic information and helping them understand the process they
would embark upon. We are not however driven by sales quotas or the like but instead measure
by the quality of each interaction. We have the information to change lives and such it is our
responsibility to do so. The Guidance Counsellor is the first point of contact to guide people to
this possible lifechanging experience.

Responsibilities:

• Engage with Incoming Leads: Actively listen and engage in detailed conversations with
potential clients to understand their health needs.
• Communicate Program Information: Clearly convey the limitations and processes of the
program to ensure potential clients have a realistic understanding.
• Client Check-Ins: Regularly follow up with onboarded clientsto gauge theirsatisfaction and
address any concerns.
• Empathy in Client Interactions: Be attentive to clients’ current situations,showing empathy
and understanding of their positions.
• Collaboration with Medical Team: Work closely with Amura’s Medical Team to address and
resolve client requests effectively.
• Utilize Lead Management Software: Familiarize yourself with and use Amura’s internal lead
management software to track interactions and manage leads efficiently.