Customer Support Executive

Location: Chennai (On-site)

Experience: 0–2 Years (Freshers Welcome)

Languages: English (Mandatory), Tamil(Mandatory), Hindi (Preferred for select roles)

About the Role

We are hiring Product Implementation & Training Executives to onboard and train customers on our SaaS platforms — CalsoftCRM and Siru Conversational Commerce Platform.

This is a client-facing role where you will:

• Conduct product demos
• Train customers via onboarding sessions & webinars
• Help businesses adopt and effectively use our platform

If you enjoy explaining things, speaking to people, and working with technology, this role is for you.

Key Responsibilities
Product Onboarding:

• Understand client requirements and assist in setting up CRM workflows
• Support customers in configuring basic modules (leads, pipelines, dashboards)
• Ensure smooth onboarding and product adoption

Training & Demos:

• Conduct live product demos and onboarding sessions
• Host webinars for new and existing customers
• Explain product features in a simple and engaging way
• Handle customer questions confidently

Customer Engagement:

• Act as a product expert and advisor
• Support customers post-demo to drive usage
• Ensure customer satisfaction and retention

Collaboration:

• Work with sales, product, and marketing teams
• Share customer feedback
• Help create training materials and FAQs

Eligibility:

• Any graduate (BBA, BCom, BA, BSc, MBA, etc.)
• 0–2 years experience (Freshers can apply)
• Interest in SaaS / CRM / customer-facing roles

Must Have Skills

• Strong spoken English
• Confidence in speaking to individuals or groups
• Good presentation & explanation skills
• Quick learner with a problem-solving mindset
• Customer-focused attitude

Good to Have Skills

• English / Hindi / Tamil & additional languages
• Exposure to tools like Zoom / Google Meet
• Basic understanding of business or sales processes

KPIs

• Number of demos/webinars conducted
• Customer onboarding success rate
• Product adoption & usage
• Customer satisfaction

Growth & Training

• Month 1–2: Structured product & demo training
• Month 3+: Independent ownership of demos & clients
• Growth into Customer Success / Product roles

What We Offer

• Fast growth in SaaS domain
• Client-facing exposure early in career
• Performance-based incentives
• Hands-on learning with real customers