Account Manager – Digital & Growth

Brandmasters Media is looking for a sharp, commercially-driven Digital Account Manager to be the engine behind client acquisition and retention. This is a high-ownership, high-reward role, you'll own the full client lifecycle from first pitch to long-term success, working at the intersection of creative, strategy, and growth.

What you'll own:

• Lead end-to-end client relationships, from onboarding through delivery, review, and renewal, ensuring every touchpoint reflects the quality Brandmasters stands for.
• Drive new business acquisition by identifying prospects, building pipelines, and actively participating in pitches and closing meetings.
• Develop and execute growth strategies to attract and convert new clients in target verticals.
• Act as the primary liaison between clients and internal creative teams, briefing projects with clarity and managing expectations on both sides.
• Coordinate with external expert partners, production houses, influencers, tech vendors, to ensure timely and on-spec delivery of client work.
• Monitor campaign progress, flag risks early, and proactively propose solutions before they become client issues.
• Build long-term relationships that turn clients into advocates, identifying upsell and cross-sell opportunities organically.
• Own client success metrics and present performance reports with strategic insights, not just data.

What we're looking for:

• Strong understanding of digital marketing, including social, content, performance, and brand campaigns.
• Confident communicator who can present to senior stakeholders and hold their own in high-stakes pitch rooms.
• Naturally organised, deadline-obsessed, and able to juggle multiple accounts without dropping the ball.
• A collaborative mindset with the ability to lead without authority, you'll rally creative teams, partners, and clients toward shared goals.
• Hunger for results and comfort operating in a fast-moving agency environment where no two days look the same.