Senior IT Support Engineer

About the Role:

As a Senior IT Engineer at Motive, you will help design, build, and scale the systems that power our global workforce, spanning end-user computing, identity and access, collaboration tooling, office and remote connectivity, and core corporate IT operations. You will report into Austin Karr, Director of IT, and serve as a senior technical contributor who improves reliability, security, and user experience while translating business needs into practical, well-engineered solutions. This is a hybrid role 2x a week in office.

This role is ideal for someone who is hands-on, systems-minded, and energized by solving difficult technical problems across multiple layers of the environment. You should be comfortable operating with broad stakeholder awareness, partnering across teams, and bringing a new perspective to existing solutions as Motive continues to scale.

What You’ll Do:

• Design, implement, and improve scalable corporate IT infrastructure and services for both office-based and remote employees.
• Lead complex troubleshooting and root-cause analysis across endpoints, identity, collaboration platforms, and network layers to restore service quickly and prevent repeat issues.
• Use agentic development practices to design and build secure, scalable internal tools that automate workflows, improve employee productivity, and extend IT’s ability to support the business.
• Build and maintain technical standards, documentation, and operational processes that improve reliability, security, monitoring, and supportability.
• Translate business and stakeholder needs into well-engineered solutions, partnering across departments and with third-party vendors when needed.
• Act as a subject matter expert within IT, driving projects of diverse scope and raising the bar for operational excellence across the department.

What We’re Looking For:

• 5+ years of experience in IT engineering, systems administration, network engineering, or a related corporate IT role.
• Expertise supporting modern corporate IT environments, including identity platforms, collaboration tools, endpoint operating systems, and device management.
• Demonstrated ability to plan and execute complex projects independently, identify root causes, and drive solutions that support departmental goals.
• Strong written documentation and cross-functional communication skills, with the ability to build trust and operate as a reliable technical advisor.