Avatar for Klaviyo
Klaviyo
Actively Hiring
Klaviyo is the AI-first CRM built for B2C brands
  • B2B
  • Public Stage
    Publicly traded company
  • Top Investors
    This company has received a significant amount of investment from top investors
  • +3

Principal Engineer, Core Infrastructure

  • $244k – $366k
  • |
  • |Full Time
Posted: 7 months ago
Job Location
Visa Sponsorship

Not Available

RelocationAllowed
Hiring contact
Ashley Kronstat
Employee
image

About the job

As a hands‑on principal for compute, networking, storage, runtimes (e.g., Kubernetes), CI/CD, and observability, you’ll architect the service platform that lets teams ship fast and safely. IC role—no direct reports—you lead via design, code, and incident excellence, setting technical standards and SLOs for platform services.

What You’ll Do

  • Architect and evolve the Kubernetes platform, service mesh, networking, storage, and CI/CD pipelines; ship golden paths and IaC modules.
  • Define platform SLOs; use error budgets to guide reliability vs. velocity trade‑offs; drive incident learning and readiness reviews.
  • Improve developer velocity (build/deploy times, flaky tests, local dev ergonomics) with measurable results.
  • Lead capacity planning and commitments; build guardrails for cost, security, and compliance with Security/FinOps partners.
  • Write high‑impact code, automation, and tooling; mentor across teams and raise the bar on operational excellence
  • Embed AI in the developer experience—from code generation to observability and incident response—so teams ship faster and safer by default.

Who You Are

  • Experience: 10+ years building and operating cloud platforms (compute, networking, storage, runtimes like Kubernetes), with a track record of multi‑region HA and SLO rigor.
  • Technical expertise: Deep in Kubernetes, service mesh, Terraform/IaC, CI/CD, and production observability; you ship golden paths and guardrails that lift the whole org.
  • Experience with databases and storage systems, including SQL and NoSQL databases, and object, block, or file storage platforms.
  • AI tools & automation: You’ve brought AI into platform engineering—from copilot‑assisted workflows and intelligent test generation to AIOps for incident triage, anomaly detection, and runbook automation—with clear security and cost boundaries.
  • Ops leadership: You lead via design reviews, incident excellence, and SLO/error‑budget tradeoffs communicated in business terms.
  • AI fluency: You’re hands‑on with AI tools and help teams adopt them responsibly.

Nice to Haves

  • Core SLOs & velocity: ≥99.95% SLOs for core services; 25–50% faster build/deploy times; developer‑reported friction trending down.
  • AI‑enabled platform: Approved AI tooling is integrated into IDE/CI/CD with repo policies and auditability; ≥70% MAU among eligible engineers; MTTR down 20–30% via AI‑assisted triage; flaky‑test rate decreases through targeted, AI‑suggested fixes.
  • Guardrails in place: Cost, security, and compliance controls are codified as IaC modules and enforced in paved roads.
  • Experience with enterprise governance, including compliance and audit requirements.
  • Familiarity with GDPR and data privacy considerations in large-scale, production environments.

Success in 6–12 Months

  • ≥99.95% SLOs for core services; 25–50% faster build/deploy times; reduced developer‑reported friction; incident recurrence trending down.

We use Covey as part of our hiring and / or promotional process. For jobs or candidates in NYC, certain features may qualify it as an AEDT. As part of the evaluation process we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound on April 3, 2025.

Please see the independent bias audit report covering our use of Covey here

About the company

Klaviyo company logo

Klaviyo

Actively Hiring
Klaviyo is the AI-first CRM built for B2C brands1001-5000 Employees
Company Size
1001-5000
Company Type
SaaS
Company Type
Enterprise Software Company
Company Type
Email Marketing
Company Type
Analytics
  • B2B
  • Public Stage
    Publicly traded company
  • Top Investors
    This company has received a significant amount of investment from top investors
  • 4.6
    Highly rated
    Klaviyo is highly rated on Glassdoor, with 4.6 out of 5 stars
  • 4.5
    Work / Life Balance
    Employees rate Klaviyo 4.5/5 on Glassdoor for work / life balance
  • 4.6
    Strong Leadership
    Employees rate Klaviyo 4.6/5 on Glassdoor for faith in leadership
Learn more about Klaviyo image

Funding

AMOUNT RAISED
$678.5M
FUNDED OVER
5 rounds
Rounds
D
$320000000
Series D - Apr 2021+4

Perks

Healthcare benefits
401k plan & match
16 Weeks Paid Parental Leave
Equity benefits
Unlimited PTO
Company meals
Wellness Benefits
Commuter benefits
Professional development

Founders

Ed Hallen
Founder
Boulder
image
Andrew Bialecki
Founder
Boston
image
View the team image

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