Technical Account Manager

Background
Knaq builds IoT monitoring technology for a range of industrial equipment that combines custom-built hardware with cloud-based analytics and AI. Our hardware sends real-time data to cloud-based infrastructure that presents live equipment information, alerting, and predictive analytics.

We are growing quickly and looking for a hands-on, customer-focused Technical Account Manager to help lead the deployment and ongoing support of our platform. The Technical Account Manager (TAM) is the front line for customer success. You’ll work closely with customers and contractors to ensure smooth deployments, resolve technical issues, and manage ongoing support — acting as the customer's first point of contact and internal advocate.

You'll also be a valuable team member of a high growth startup and you'll get to take an active role in shaping our next phase of growth.

What You’ll Do

• Lead weekly customer meetings and own technical relationships post-sale.

• Handle inbound support requests using the Knaq dashboard and database.

• Perform site visits for installs, troubleshooting, and audits; travel 25–50%.

• Configure and debug Linux hardware via SSH and command-line tools.

• Coordinate directly with contractors and facility teams during installs and repairs.

• Track hardware shipments, manage inventory, and support basic reporting (SQL queries, spreadsheets).

• Liaise between customers and internal teams to escalate issues and communicate updates.

What You’ll Bring

• 2+ years in technical account management, field engineering, or customer success with hardware/software products.

• Comfort using Linux, SSH, basic networking tools, and simple SQL queries.

• Hands-on troubleshooting experience with electronics and sensor-based systems.

• Strong written and verbal communication; high attention to detail.

• Organizational skills for managing multiple accounts, meetings, shipping, and reporting.

• Bonus: Experience working in airports, hospitals, universities, or industrial environments.

• Bonus: Background in IoT, hardware deployment, or predictive maintenance projects.

Why Join Us

• Own the customer journey from installation through long-term success.

• Work on-site at major airports, hospitals, and facilities across the U.S.

• Salary: $80K–$100K base + bonus potential

• Equity opportunities in a growing IoT startup

• Dynamic, impact-driven team based in Lower Manhattan

If interested in applying, please send a resume, along with any relevant work samples, and a brief (few sentences) statement about why our company interests you. Please contact Spencer Koehl, [email protected].