UX Research Internpreneur

Important: This internship is unpaid. Please ensure this aligns with your expectations before submitting your application.

Revolutionize communications to make business beautiful and human.

At RELAYTO, we believe that important ideas deserve better than conventional documents, presentations or blogs, and that there are people out there who can change the world. Whether you are a full-time student, social media genius, recent digital/marketing graduate, or a mid-career marketing professional interested in working for a high-growth startup, we would love to hear from you.

WHAT IS RELAYTO?

We believe in ‘show, not tell’, so check out this RELAYTO about RELAYTO - a demo of how we transform customer-facing documents & presentations into interactive, visual, and mobile-ready experiences that boost and measure the impact of ideas. There is magic and genius in every person, you just need to share your ideas with the world. We believe everyone from salespeople and marketers to executives and HR can create content with character – all it takes is a great idea and an intuitive tool. We built the best-in-class tool (check out the RELAYTO awards and recognition here). Now is the time to unleash your ideas.

AM I A GOOD FIT?

Regardless of background, we believe there exist individuals with entrepreneurial spirit, resilience, and an outcomes-driven attitude, who with the right coaching and mentoring can achieve the near impossible.

We expect an internpreneur at RELAYTO to approach their career like an entrepreneur: able and eager to get things done; willing to innovate with limited resources. They think ahead and want to learn how companies and careers grow.

We would especially like to hear from professionals who are thinking of embarking on a change of career or a simple career break. Some of our top employees have come this route and we would love to have some more!

Sounds like you? If yes and you have at least 20 hours to spare per week to change your life & the world of storytelling, read on :)

WHAT CAN RELAYTO DO FOR ME?

Expose yourself to the dynamic ecosystem of a global B2B SaaS startup through our unpaid internship and gain mentorship-driven experiences. RELAYTO respects our interns' academic responsibilities and adjusts accordingly to accommodate their commitments. The program's duration is defined by the time dedicated to providing the intern with valuable learning experiences.

This internship doesn't constitute employment but aims to offer substantial educational advantages such as gaining hands-on experience with company executives, acquiring a business education, experiencing a Silicon Valley-global startup atmosphere, and creating digital masterpieces that could change the world! If you don’t quite know who you want to be professionally, we are a great foundation.

Get in on the ground floor of an innovative company – and have some fun along the way! We are a global team, with co-creators in locations from San Francisco to London, Paris to Philippines, Brazil to Riga (Latvia). Our remote-first culture offers flexibility and exposure to our:

• Co-founder/CEO Alex Shevelenko and the entire leadership team who are alums of Ycombinator, Alchemist Accelerator, Stanford, Wharton and Yale
• Cornerstone clients & partners (including Salesforce, Accenture, KPMG, OmnicomGroup, Ogilvy, AMEX, Edelman Kellogg / Northwestern University, Fintech Innovation Lab)
• Multiple amazing non-profits communicating with the help of RELAYTO to advance their mission like United Way, Save A Child’s Heart, Plant with Purpose, and Red Cross. You can even pick a non-profit cause you support and help them with free RELAYTO content as part of your role
• World-class investors and advisors (founders/CEOs of Docusign, SuccessFactors/SAP, Eventbrite, Alteryx, Lookout, etc), Wharton School, Alchemist Accelerator (#1 deep-tech focused accelerator in San Francisco). For example, our lead investor, Kevin Mahaffey, got rated as the third best early stage investor by Business Insider in 2022

About the Role: This internship will provide you with a unique opportunity to learn and contribute to various aspects of customer success and user experience research. You will work closely with our experienced professionals to support client projects and contribute to the development of user-centric solutions.

Responsibilities:

• Assist in conducting user research activities to gather insights about Relayto
• Generate actionable recommendations to improve Relayto's user experience and customer success
• Help develop and maintain customer success metrics to track and measure Relayto's customer engagement
• Collaborate in customer calls and analyze their feedback about the platform
• Stay up-to-date with industry best practices in customer success and user experience research to contribute innovative ideas to the team

Requirements:

• Currently pursuing a degree in design, programming, or any related field
• Portfolio which should include examples of your work, techniques and approaches to UX research
• Knowledge of research methodologies including usability testing
• Proficiency in data analysis and visualization tools, such as Excel, Google Analytics, or similar
• Excellent communication skills, both written and verbal
• Problem-solving and critical-thinking abilities
• Strong interest in customer success, UX research, and human-centered design
• Ability to work independently and collaboratively in a fast-paced environment
• Familiarity with UX design principles and tools