Clinical Services Coordinator (Heart Hero) (EST)

Heartbeat Health is a venture-backed health tech startup revolutionizing the delivery of cardiovascular care. Our vision is a world where cardiac conditions are detected early, care coordination is friction-free, and at-risk individuals are empowered to live long heart-healthy lives. Powered by a connected ecosystem of heart health providers, Heartbeat delivers a range of clinical services, including same-day diagnostic reads, televisits, and virtual care programs for patients with atrial fibrillation, vascular disease, and heart failure. We have been featured on TechCrunch, CNBC, Fast Company, and Forbes – and listed on CB Insights Top 150 Digital Health Startups, New York Digital Health Top 100 Startups, and BuiltIn’s 2023 Best Places to Work.

Heartbeat Health is seeking an experienced Clinical Service Coordinator to join our Operations team! In this role, the employee will be required to work the hours of 9 am to 5 pm EST.

About the Gig

• You’re a heart hero! You’ll be at the center of a wide range of mission-critical initiatives, helping Heartbeat make rapid progress in the experiences we deliver and optimizing the supporting systems
• Own all patient communication, including outreach, engagement, data entry into internal and external systems, scheduling, appointment coordination, pre-authorizations, and billing follow-up
• Schedule virtual visits and outpatient procedures (such as stress tests, echocardiograms, and cardiac calcium scoring) with both Heartbeat and third parties
• Discover and recommend better ways to communicate, connect, and build relationships with Heartbeat patientsFollow up with patients via email, phone, and/or text to drive patient engagement
• Provide technical support and connection assistance to patients
• Compile, verify accuracy, and sort information to prepare source data for reportingIdentify and correct deficiencies or errors in data, processes, and systems
• Document customer and account data and generate standardized reports
• Proactively identify opportunities for improvement and risk mitigation
• Execute policies that promote the best patient experience
• Hours will be 9 am to 5 pm EST

About You

• 3+ years in a clinical or operational role supporting patient care
• Exceptional people skills and a GREAT communicator
• Capability to document detailed workflows and clearly communicate across stakeholders and functional teams on business requirementsA team player with a high level of independence and proactivity
• Strong data and analytics skills with a track record of making savvy, data-driven decisions
• Passion for delivering an outstanding user experience
• Detail-oriented with a focus on processes
• Fast learner while being flexible and adaptable
• Outstanding organizational and multitasking abilities
• Self-driven and excited to support new technology
• Medical assistance experience