Customer Support Specialist, Chinese

Job Overview

The Customer Support Specialist will provide players with supports for WARGAMING.NET products. The ideal candidate will have excellent communication skills, a commitment to delivering exceptional customer service, and an interest in gaming.

Reports to

Regional Customer Support Manager

What will you do?

• Respond to player inquiries promptly and professionally in Chinese Language
• Troubleshoot and resolve technical/gaming issues related to gaming products and services
• Collaborate with cross-functional teams to escalate and resolve complex issues
• Document player interactions and resolutions accurately in the system
• Maintain a thorough understanding of our gaming products and stay updated on industry trends
• Maintain a positive, empathetic, and professional attitude toward players at all times

What are we looking for?

• Proactive problem-solving skills and a customer-centric mindset
• Excellent written and verbal communications skills in Chinese Language
• Prior experience in front line service or customer service industry
• Ability to stay calm when players are stressed or upset
• Ability to adapt to changing priorities and work well under pressure
• Willing to work on the weekends and in office
• High School Graduate, Associates Degree preferred
• Interested in joining the gaming industry

What additional skills will help you stand out?

• Advanced written and verbal communications skills in English
• Proficiency with Microsoft Office, or equivalent tools
• Excellent knowledge of Windows-based operating systems
• Passion for game, especially Wargaming products, is a plus

Work mode

Hybrid

Benefits

Benefits and perks are tailored to the local market and culture. Our benefits in Singapore include:

• 14 days of annual leave (additional 1 day for every one year of service capped at 22 days, 1 day during Birthday month, 16 weeks of maternity leave, 2 weeks of paternity leave, childcare leave, 5 days of marriage leave, 5 days of compassionate leave, 5 days of examination leave)
• Career development and education opportunities within the company
• Premium medical insurance
• Mental well-being program (iFeel)
• Benefit points for purchasing goods/services
• Employee discounts
• Personal Gaming Account
• Massage room, Coffee, and snacks in the office
• Company events
• Seniority Awards
• Referral program - you can recommend the best talents to the Company and receive a reward

Please submit your CV in English to ensure smooth processing and review.

About Wargaming

Wargaming is an award-winning online game developer and publisher headquartered in Nicosia, Cyprus. Operating since 1998, Wargaming has become one of the leaders in the gaming industry with 15 offices worldwide, including studios in Chicago, Prague, Shanghai, Tokyo, and Vilnius. Our diverse and multicultural team works together to deliver a top-class experience to millions of players who enjoy Wargaming's titles across all major gaming platforms. Our flagship products include free-to-play hits World of Tanks, World of Warships and World of Tanks Blitz.

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