Strategy and Operations Manager

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

📍London | £55,000 - £65,000 + Benefits | We will stop accepting applications for this role at 4pm on Friday 29th November

🚀 We’re on a mission to make money work for everyone.

We’re waving goodbye to the complicated and confusing ways of traditional banking.

With our hot coral cards and get-paid-early feature, combined with financial education on social media and our award winning customer service, we have a long history of creating magical moments for our customers!

We’re not about selling products - we want to solve problems and change lives through Monzo ❤️

Hear from our team about what it's like working at Monzo ✨

The role:

We’re looking for an Operations Strategy Manager to join the COO team. This team is at the heart of our business, playing a pivotal role in driving strategic initiatives and ensuring operational excellence as we scale. The COO has direct responsibility for key revenue generating functions as well as our customer operations, fraud & financial crime, communications, marketing, design and research teams globally.

Reporting to the Chief of Staff, you’ll play a critical part in helping the COO and executive team drive key company priorities. This position offers broad exposure to various areas of the business, as well as interactions with investors, regulators, and other key stakeholders. You’ll work on high visibility processes, initiatives and communications that have company-wide impact.

What you’ll be involved in:

• Supporting company-wide processes and initiatives, such as goal setting
• Owning the preparation and delivery of important meetings, such as all company meetings and senior leadership meetings
• Leading the preparation of internal communications and external engagements in collaboration with specialist teams
• Preparing and delivering briefings for key internal risk and management meetings, as well as meetings with regulator
• Collaborating with teams across the company to identify and address challenges, facilitating smooth delivery of processes and projects
• Collating and analysing data to provide insights into current areas of focus and inform decision-making
• Representing the COO Office to the organisation

You should apply if:

• You’ve worked in consulting, as well as at a company or startup.
• You’re curious, thrive in ambiguity, and ask incisive questions to understand context and formulate an approach to solving problems.
• You’re a strong collaborator and team player, able to work with individuals at all levels and across various areas of the business to get things done.
• You possess excellent written and verbal communication skills, with the ability to craft clear and concise messages for different audiences.
• You’re skilled in managing and running processes effectively, ensuring smooth execution and high-quality delivery with minimal oversight.
• You’re a skilled multi-tasker who enjoys context switching while also being able to dive into the details.
• You’re analytical and comfortable conducting both qualitative and quantitative analyses to drive insights.
• You’re organised, detail-oriented, and thorough in your work.
• You’re discreet and can be trusted to represent the COO office to the organisation.

The Interview Process:

Our interview process involves 3 main stages:

• Recruiter Call (30 min): One of our Hiring team will reach out to you for an introductory conversation.
• Take-home task: This stage requires you to analyse data and create a set of slides to summarise your thinking. If you’re successful, you’ll progress to the next stage.
• Final interviews (2 x 60 min interviews): This stage consists of two interviews, including one with the Chief of Staff to determine final fit for both you and the team.

Our average process takes around 2-4 weeks but we will always work around your availability. You will have the chance to speak to our recruitment team at various points during your process but if you do have any specific questions ahead of this please contact us on [email protected].

What’s in it for you:

💰 £55,000 - £65,000 ➕ stock options

📍This role will be based out of our London office next to Liverpool Street station in a hybrid approach of office based and home working

⏰ We offer flexible working hours and trust you to work enough hours to do your job well, at times that suit you and your team

📚 Learning budget of £1,000 a year for books, training courses and conferences

➕ And much more, see our full list of benefits here

#LI-JB1

Equal opportunities for everyone

Diversity and inclusion are a priority for us and we’re making sure we have lots of support for all of our people to grow at Monzo. At Monzo, we’re embracing diversity by fostering an inclusive environment for all people to do the best work of their lives with us. This is integral to our mission of making money work for everyone. You can read more in our blog, 2023 Diversity and Inclusion Report and 2023 Gender Pay Gap Report.

We’re an equal opportunity employer. All applicants will be considered for employment without attention to age, ethnicity, religion, sex, sexual orientation, gender identity, family or parental status, national origin, or veteran, neurodiversity or disability status.

If you have a preferred name, please use it to apply. We don't need full or birth names at application stage 😊