Clinical Operations Associate

Clinical Operations Associate

Virta Health is on a mission to transform type 2 diabetes and weight-loss care. Current treatment approaches aren’t working—over half of US adults have either type 2 diabetes or prediabetes, and obesity rates are at an all-time high. Virta is changing this by helping people reverse their metabolic condition through innovations in technology, personalized nutrition, and virtual care delivery reinvented from the ground up. We have raised over $350 million from top-tier investors, and partner with the largest health plans, employers, and government organizations to help their employees and members restore their health and take back their lives. Join us on our mission to reverse diabetes in 100 million people.

As an Operations Associate on the Clinical Enablement team, you’ll play a key role in ensuring smooth and efficient patient-provider assignments, managing compliance-related tasks, and supporting cross-functional enrollment processes. This is a dynamic, generalist role suited to individuals with strong organizational and problem-solving skills who thrive in collaborative, fast-paced environments. Flexibility and willingness to provide additional support across various projects are essential as the team grows rapidly.

Responsibilities

Provider Panel Management

• Manage patient assignments to maintain balanced provider panel sizes and optimize care capacity.

• Assist in panel rebalancing, collaborating with the team to adjust assignments based on provider availability and patient needs.

Compliance Support

• Ensure full compliance with prescription authority and manage application submissions in states where vendor support is unavailable.

• Create, maintain, and update collaborative agreements between MDs and NPs.

• Track and input RN licenses, Medicare/Medicaid enrollments, and manage revalidation processes.

• Support credentialing deployments to ensure providers are set up for patient care and billing compliance.

Enrollment and FMA Support

• Assist with Final Medical Approval (FMA) processes, ensuring timely patient onboarding.

• Serve as a point of contact for Enrollment and cross-functional partners, fielding queries and streamlining communication.

• Help the Enrollment team manage incoming requests and issues, assisting in the coordination of smoother operations.

Flexible Team Support

• Provide additional support as needed across various operational functions, helping the team adapt to new challenges and demands as Virta scales.

90 Day Plan

Within your first 90 days at Virta, we expect you will do the following:

• Gain a thorough understanding of Virta’s operational workflows for panel management, compliance, and enrollment.

• Build strong working relationships with cross-functional teams in Enrollment, Credentialing, and Compliance.

• Begin identifying opportunities for workflow improvements and contribute to process optimization efforts.

Must-Haves

• 2+ years of experience in operations or generalist roles within healthcare or similar fields.

• Strong organizational skills with a keen attention to detail and a proactive, problem-solving mindset.

• Excellent communication and collaboration skills for cross-functional teamwork.

• Adaptability to work effectively in fast-paced, dynamic environments.

Nice-to-Haves

• Familiarity with healthcare compliance requirements or provider management tools (not required).

• Experience supporting operational workflows in complex, regulated environments.

Values-driven culture

Virta’s company values drive our culture, so you’ll do well if:

• You put people first and take care of yourself, your peers, and our patients equally

• You have a strong sense of ownership and take initiative while empowering others to do the same

• You prioritize positive impact over busy work

• You have no ego and understand that everyone has something to bring to the table regardless of experience

• You appreciate transparency and promote trust and empowerment through open access of information

• You are evidence-based and prioritize data and science over seniority or dogma

• You take risks and rapidly iterate

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As part of your duties at Virta, you may come in contact with sensitive patient information that is governed by HIPAA. Throughout your career at Virta, you will be expected to follow Virta's security and privacy procedures to ensure our patients' information remains strictly confidential. Security and privacy training will be provided.

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Starting pay will be based on a number of factors and commensurate with qualifications & experience. For this role, the compensation range is $55,000 - $66,000 per year. Information about Virta’s benefits is on our careers page at: https://www.virtahealth.com/careers.

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