Director of Customer Growth

The Director of Customer Growth Sales will lead the EMEA Customer Growth sales organisation and is responsible for executing its sales strategy cross-selling and up-selling into our existing customer base. This individual will work closely with Customer Success to drive customer retention, expansion, and utilisation. They will also be a liaison between new business sales, marketing, product, and engineering to support and engrain the short- and long-term needs of the sales organisation with regards to emerging technologies.

You will scale and build a high-performance sales organisation that reflects Klaviyo’s core values as well as the sales team’s competency matrix. This is reflected by leading by example when it comes to: taking data-driven action; being customer obsessed; always learning; being motivated by challenges; operating with integrity and honesty with all internal and external stakeholders; and exhibiting radical candor and extreme ownership.

How you will make a difference:

• Provide day-to-day direction to lead, rapidly scale, and grow a team of EMEA Customer Growth Sales Managers with 15-20 AEs across multiple segments and regions.
• Execute the vision and growth strategy for our EMEA Customer Growth team, from ENTR to SMB, and outline a path to deliver exceptional outcomes.
• Create detailed plans to deliver on ambitious revenue targets, prioritising efforts for maximum impact on customer and business expansion outcomes.
• Set a data-driven operational cadence to create pace in a fast-growth environment.
• Drive excellence in our sales motions, scaling our messaging and sales mechanics to increase efficiency and productivity.
• Operate in tandem with cross-functional teams in product, marketing, partnerships, solution architecture, finance, legal, and customer success to deliver exceptional end-to-end customer experiences that translate into strong revenue growth and retention.
• Oversee all EMEA talent management and engagement aspects, in partnership with sales leadership, People Operations, and Sales Enablement, to cultivate a culture of inclusivity, resiliency, and integrity.
• Continuously develop sales leadership by always leading from a place of empathy, partnership, and expertise.
• Deliver executive-level presentations and business reviews to a variety of audiences cross-functionally and at the C-suite level.
• Perform other related duties as assigned.

Who You Are:

• 4+ years of sales leadership experience, experience at a hyper-growth SaaS company preferred.
• 1+ years leading front-line sales managers.
• Proven ability to profitably and quickly scale revenue. Experience driving new business, cross-selling to current customers, and driving retention. Previous experience growing revenue quickly at scale a strong plus.
• A strategic go-to-market operator with an understanding of how to pull growth levers across product, marketing, partners, and success.
• Proven ability to build customer empathy and provide input to product development to meet current and future customer needs to stay ahead of competition and expand our technology portfolio.
• An exceptional leader with an ability to build and inspire high-performing teams.
• Demonstrated success operating in a cross-functional environment and delivering outcomes.
• Analytical/problem-solving data-driven mindset.
• Strong coaching skills and a growth-mindset that comes from a deep belief in the development of their team.
• Results-oriented, highly motivated, enthusiastic attitude and the ability to work independently.
• Excellent verbal and written communication skills.
• Strong leadership and presentation presence to a variety of external and internal stakeholders.