Senior Business Systems Analyst

At WHOOP, we're on a mission to unlock human performance. WHOOP empowers users to perform at a higher level through a deeper understanding of their bodies and daily lives.

As a Senior Business Systems Analyst joining our team, you will develop and configure the workflows, automation rules, and process enhancements that drive our core business systems. You will work closely with cross-functional teams such as Operations, Finance, and Membership Services to ensure our systems are efficient, reliable, and aligned with business needs. This role requires an understanding of ERP and CRM platforms, willingness to learn, and strong communication skills to collaborate effectively across departments.

RESPONSIBILITIES:

• Develop and configure workflows, automation rules, and process enhancements within business systems (Salesforce, NetSuite, iPaaS solutions)
• Analyze current business processes and workflows, identifying areas for improvement and system automation
• Write and own technical and system documentation
• Partner with cross-functional teams, including Operations, Finance, Membership Services to support project delivery
• Coordinate with engineering teams, business stakeholders, and end users to provide effective solutions for our business users and members
• Utilize SQL to perform data queries, extra insights, and support data-driven decisions
• Identify, analyze, and troubleshoot system issues, conducting root cause analysis and implementing effective solutions that minimize disruption

QUALIFICATIONS:

• Experience with ERP, CRM, and other enterprise software platforms (Salesforce and NetSuite preferred)
• Strong communication skills to work both collaboratively and independently
• Strong organization skills, experience with Jira/Confluence
• Experience with Agile or Scrum methodologies
• Positive attitude and ownership mentality
• Willingness to learn new systems and technologies
• Snowflake experience is a plus
• SQL experience is a plus