Product Analyst, Ecosystem

Klaviyo is looking for a Product Analyst to join our growing R&D team. Data is core to who we are as a company, and you will play a pivotal role in both collecting the necessary data and deriving insights through analysis. Our team works closely with product managers and engineers to best serve the needs of customers within specific product areas. The ideal candidate is intellectually curious, proactive in seeking solutions to challenging problems, and highly focused on delighting our customers.

The Ecosystem initiative is focused on expanding Klaviyo’s interface platform through APIs and integrations to provide customers with more opportunities to leverage their data within Klaviyo and build on top of our platform to expand their growth. In this role, you will work closely with stakeholders across multiple teams, both within R&D and those in the broader Klaviyo organization. This is an exciting opportunity to work on APIs and integrations via multiple customer personas, particularly developers, a foundational and expanding area that continues to define how platforms and data interact. You’ll also be tasked with understanding our core customers as well as developers interacting with our API layer. The ideal candidate will have an understanding of APIs and an interest in integrations of all kinds.

Klaviyo is located in the heart of downtown Boston. We build software that helps tens of thousands of businesses have more relevant and personal relationships with billions of consumers. We are a product-driven company and over invest in making beautiful, efficient, and fast workflows that help our customers accomplish what was previously unimaginable. We push each other to move out of our comfort zone, learn new technologies, and work hard to ensure each day is better than the last. Please note that this role is located in Boston and requires 3 days/week in the office. Remote candidates will not be considered.

How you will make a difference:

• Own the analytics needs of one or more product areas, including metrics selection and tracking, exploratory research, experimentation, and instrumentation
• Leverage appropriate statistical tools such as time-series analyses, hypothesis testing, and causal analyses to statistically assess relative impact and extract trends
• Generate ideas to shape future analytical projects and initiatives
• Develop dashboards and reports to regularly communicate results
• Present findings exploratory research to senior management to drive business decisions
• Collaborate with cross-functional teams across disciplines such as product, engineering, design, success, and support
• Advocate for data driven decision making and roadmap prioritization based on your understanding of what drives the biggest impact for both our customers and Klaviyo

Who you are:

• You have worked in an analytics or data science role for 3+ years professionally
• You have a bachelor’s or advanced degree in math, economics, statistics, engineering, computer science, or other quantitative field
• You possess strong SQL skills and the ability to use tools such as Python, R, Excel and Tableau to work efficiently at scale
• You balance attention to detail with swift execution, including the ability to deliver on tight timelines
• You have a bias towards learning and constant iteration
• You are self-motivated and have the ability to work independently
• You have strong communication and organization skills