Compliance Manager (payments & conduct)

The Risk & Compliance team plays a key role in protecting our customers and Moneybox and works closely with the rest of the business. This Senior Compliance Manager role will be a subject matter expert in payments and conduct, and be responsible for advising on and overseeing Moneybox’s payments processes, as well as broader conduct risk responsibilities.

What You’ll Do

• Working closely with the rest of the Risk & Compliance team and the business, you will help Moneybox build a best in class payments system as well as ensure effective management of key aspects of conduct risk. You will be involved in, but not limited to, these duties:
• Advise the business to help build a great payments experience so our customers can seamlessly contribute to and withdraw from their Moneybox products
• Be the Compliance lead on key aspects of conduct risk, including but not limited to: consumer duty; vulnerable customers; senior managers and certification regime; conflicts of interest; and whistle blowing
• Provide compliance oversight of payment services and conduct risk through monitoring and periodic reviews to ensure they work as planned and deliver good customer outcomes
• Manage relationships across the business
• Carry out regulatory projects to deliver change
• Prepare and maintain policies and procedures
• Promote awareness and provide training when necessary on regulatory requirements and expectations
• Contribute to broader work carried out by the team to continually enhance controls
• Keep up to date with regulatory developments and initiatives impacting your responsibilities

Who you are

• A driven, motivated person who’s looking to build their career at an exciting, fast-growing company that’s trying to make a positive mark on the world.
• Has a strong bias for action.
• Has an independent and questioning mind.
• Able to adapt quickly and manage competing priorities.
• Takes a methodical, analytical approach to make good judgements.
• Unafraid to take on new challenges, developing deep knowledge in new areas.
• Naturally personable, a great communicator who has a passion for their work and the people they work with.
• Knows how to have fun whilst maintaining a professional outlook.

Experience and Skills

• Experience in overseeing payments and conduct risk
• Detailed knowledge of UK regulatory requirements, particularly requirements relating to the Payment Services Directive
• University educated with at least one degree
• Great communication and listening skills
• Fluency in English
• Ability to work with minimal guidance

What’s in it for you?

• Opportunity to join a fast-growing, award-winning and super ambitious business.
• Work with a friendly team of highly motivated individuals.
• Be in an environment where you are listened to and can actually have an impact.
• Thriving collaborative and inclusive company culture.
• Competitive remuneration package.
• Company share options.
• A benefits package that includes Gympass, a personal learning budget, subsidised private medical insurance, matched pension contributions up to an additional 2% and more!
• 25 days holiday + bank holidays.

This is a hybrid role. Our office is in London, by the Oxo Tower