Binance Accelerator Program - Futures Business Operations

Binance is a leading global blockchain ecosystem behind the world’s largest cryptocurrency exchange by trading volume and registered users. We are trusted by over 230 million people in 100+ countries for our industry-leading security, user fund transparency, trading engine speed, deep liquidity, and an unmatched portfolio of digital-asset products. Binance offerings range from trading and finance to education, research, payments, institutional services, Web3 features, and more. We leverage the power of digital assets and blockchain to build an inclusive financial ecosystem to advance the freedom of money and improve financial access for people around the world.

About Binance Accelerator Program Binance Accelerator Program is a concise fixed-term program designed for Early Career Talent to have an immersive experience in the rapidly expanding Web3 space. You will be given the opportunity to experience life at Binance and understand what goes on behind the scenes of the worlds’ leading blockchain ecosystem. Alongside your job, there will also be a focus on networking and development, which will expand your professional network and build transferable skills to propel you forward in your career. Learn about BAP Program HERE Who may apply Current university students and recent graduates

Responsibilities

• Assist the Futures Business team with daily business operations, supporting VIP account managers in promptly responding to client business needs and ensuring all requests are followed up and addressed in a timely manner.
• Handle routine client business requests, including resolving daily issues, tracking progress, and relaying client feedback to maintain smooth client experiences.
• Prepare and organize support materials related to business needs, and regularly update and maintain relevant documentation.
• Coordinate communication between technical and product teams to help account managers address client issues, such as system operations and data retrieval.
• Track the progress of client requests, record issues and solutions, and help improve overall business support efficiency.

Requirements

• Passion and Proactivity: Demonstrates a strong interest in cryptocurrency trading and business operations, with a proactive work attitude.
• High Responsibility: Detail-oriented and dependable, able to respond to and handle client business needs efficiently.
• Strong Communication Skills: Capable of facilitating smooth communication between clients and internal teams.
• Quick Learning Ability: Interest in Futures Business processes and technical knowledge, with the ability to quickly understand and assist with relevant tasks.
• Proficiency in English and proficiency in a second language is preferred for handling bilingual communication tasks.
• Preferred Qualifications: Basic data sensitivity, able to identify issues in data and provide initial feedback. Basic technical knowledge of API integration and trading system operations is a plus.