Senior Front End Engineer, Team Web

Intercom was founded in 2011 to change the standard of customer service online. Our AI-first customer service platform is a totally new way to deliver customer service and is designed to transform the way businesses interact with their customers through AI. We all know that customer service on the internet sucks. It’s slow and impersonal. We help businesses provide instant and exceptional service to their customers and maximize their support agents’ productivity, efficiency, and performance—all through our single AI system. More than 25,000 businesses use Intercom to send millions of messages to millions of customers each month.Intercom has been a long-standing product leader and cultural icon in the technology and startup worlds for more than a decade. We set the pace for our industry and live by our values that allow us to push boundaries, build with speed and intensity, and deliver incredible value to our customers.Join us on our mission to redefine customer service and make internet business personal.

What's the opportunity?

Our company website is the centerpiece of our brand, the public source of truth about Intercom's products, and the number one driver of leads for our demand generation team. Intercom.com sits at the intersection of awareness, product marketing, demand, and support.

We’re seeking an experienced and motivated Senior Front-End Engineer to join Team Web and play a key role in shaping the future of our website. In this role, you will lead the development of responsive, accessible, and user-friendly interfaces that reflect our brand and exceed user expectations. You’ll work closely with brand and UX/UI designers, product marketing, and product managers to translate design mockups and user requirements into high-quality code.

See the teams most recent work here

What will I be doing?

As an experienced engineer you will:

• Design, develop, and maintain complex front-end solutions, ensuring they are scalable, performant, and optimized for all devices.
• Collaborate with cross-functional teams to deliver seamless user experiences by translating design prototypes into code and ensuring back-end integration.
• Lead and contribute to front-end architecture decisions, ensuring consistency and maintainability across the codebase.
• Implement responsive, accessible, and high-performance UI components using HTML, CSS, and JavaScript frameworks like React, Next.js and Tailwind.
• Optimize website performance by applying best practices in front-end development, including lazy loading, and efficient asset management.
• Stay current with emerging front-end technologies and trends to continually improve our development processes and user experience.
• Be comfortable writing backend software. We look for engineers to be able to unblock themselves end to end.
• Grow your team’s capacity by mentoring other engineers and interviewing candidates. This is a chance to be an integral part of building and growing a team.

What skills do I need?

• 7+ years of experience in front-end development, with expertise in JavaScript, HTML, and CSS.
• Expert in front-end frameworks such as React, Next.js, Tailwind
• Proficiency in CMS platforms (such as Contentful) and marketing tools (e.g. Google Tag Manager)
• Experience in CI/CD tools (such as CircleCI) to streamline and automate development workflows.
• Experience with A/B testing and familiarity with analytics tools to drive data-informed design and development decisions.
• Strong understanding of responsive design principles, cross-browser compatibility, and web accessibility standards (WCAG).
• Knowledge of front-end performance optimization techniques and best practices for fast-loading, responsive websites.
• Experience in writing tests for front-end components, with familiarity in testing frameworks (e.g., Jest, Mocha, Cypress).
• Strong problem-solving skills and the ability to work independently and as part of a team.
• Bachelor’s degree in Computer Science, Software Engineering, or a related field (or equivalent practical experience).

Policies

Intercom has a hybrid working policy. We believe that working in person helps us stay connected, collaborate easier and create a great culture while still providing flexibility to work from home. We expect employees to be in the office at least two days per week.

We have a radically open and accepting culture at Intercom. We avoid spending time on divisive subjects to foster a safe and cohesive work environment for everyone. As an organization, our policy is to not advocate on behalf of the company or our employees on any social or political topics out of our internal or external communications. We respect personal opinion and expression on these topics on personal social platforms on personal time, and do not challenge or confront anyone for their views on non-work related topics. Our goal is to focus on doing incredible work to achieve our goals and unite the company through our core values.

Intercom values diversity and is committed to a policy of Equal Employment Opportunity. Intercom will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin, ancestry, sex, gender, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, gender identity, gender expression, marital status, or any other legally recognized protected basis under federal, state, or local law.

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