Global Sales Quote Desk Manager

Location: Bangalore, India

Job Summary:

Rubrik is seeking an experienced and dynamic Sales Quote Desk Manager to join our team in Bangalore, India and build out this new function within Sales Operations. In this role you will be responsible for building the Sales Quote Desk team from scratch and ensuring accuracy and efficiency in the creation of sales quotes. This role requires extensive experience with Salesforce.com, CPQ (Configure, Price, Quote) solutions, and proven people management skills. This role reports to the Director of Sales Process and Systems who is located at Rubrik HQ in Palo Alto California.

Key Responsibilities:

Sales Quote Desk Team Management: In this role you will be responsible for building this new function within the Sales Operations team located in our Bangalore, India office. As the team manager you will provide guidance, training, and support to your team to ensure high performance and professional development.

Quote Creation and Management: Oversee the creation of standard sales quotes for the global Rubrik sales team, ensuring accuracy, and timely delivery within established SLAs.

Systems and Tools: Utilize Salesforce.com and CPQ to streamline the quote creation processes within your team, improve efficiency, and maintain accurate records. Continuously capture feedback from your team/sales and work with the internal CPQ, and IT teams to optimize and enhance these tools.

Process Improvement: Identify opportunities for process improvements and work cross-functionally to implement solutions to enhance the efficiency and effectiveness of the sales quoting process. Seek to leverage artificial intelligence functionality wherever possible within Rubrik’s AI governance policies.

Customer Focus: Serve as the team lead and primary point of contact for Rubrik sales teams regarding standard sales quotes. Ensure a high level of customer satisfaction across your team by providing prompt and accurate responses to inquiries.

Reporting and Analytics: Generate and analyze reports/dashboards on quote activity, performance metrics, and team productivity. Use data to identify trends, forecast demand, and support strategic decision-making. Proactively share these results with sales/sales ops leadership on a quarterly basis and seek their feedback.

Compliance and Best Practices: Ensure adherence to company policies, pricing guidelines, and industry best practices in all quote-related activities. Maintain up-to-date knowledge of industry trends and technological advancements such as generative AI.

Qualifications and Experience:

• Bachelor’s degree in Business Administration, Finance, or a related field is required. A Master’s degree is a plus.

• Minimum of 5-7 years of people manager experience in a sales operations, sales support role, or deal desk within a high technology or software company.

• Proven experience in building a team from scratch and leading a team of 8-10 people. Strong people management skills required.

• 5+ years of Salesforce.com and CPQ experience is required.

• Excellent analytical, problem-solving, and organizational skills.

• Strong communication and interpersonal skills, with the ability to build relationships and collaborate effectively with internal stakeholders across the business.

• Detail-oriented and highly organized, with the ability to manage multiple tasks and priorities in a fast-paced environment.

• Ability to work independently and as part of a team, demonstrating initiative and a proactive approach to problem-solving.

• This is an onsite role to work out of our Bangalore office.

• This will be second shift working from 3 PM to 12 AM IST time.

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At Rubrik we are committed to building and sustaining a culture where people of all backgrounds are valued, know they belong, and believe they can succeed here.

Rubrik's goal is to hire and promote the best person for the job, no matter their background. In doing so, Rubrik is committed to correcting systemic processes and cultural norms that have prevented equal representation. This means we review our current efforts with the intent to offer fair hiring, promotion, and compensation opportunities to people from historically underrepresented communities, and strive to create a company culture where all employees feel they can bring their authentic selves to work and be successful.

Our DEI strategy focuses on three core areas of our business and culture:

• Our Company: Build a diverse company that provides equitable access to growth and success for all employees globally.
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• Our Communities: Expand our commitment to diversity, equity, & inclusion within and beyond our company walls to invest in future generations of underrepresented talent and bring innovation to our clients.

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Rubrik is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

Rubrik provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Rubrik complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

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