Strategic Partner Manager - LATAM

Aircall is a cloud-based phone system, complete business phone and call center software in one single tool. Our mission is to deeply transform and improve the business phone industry.

We were founded in 2014 and raised over $226 million in funding, with a valuation over $1 billion. In June 2022 we exceeded $100 million in annual recurring revenue and reached Centaur status! We create technology that fuels accessible, transparent and collaborative communication to empower our base of 20,000+ customers (and growing) to make authentic, human connections.

Aircall is listed in Deloitte Technology Fast 500TM for leading the way in technology innovation.

Based in Paris, New York, San Francisco, Sydney, Madrid, London, Berlin & Delhi, the company currently counts over 600 employees globally. Next in line is our Mexico City office!

We are building the future of communication, and we would love you to be part of it!

Aircall is opening a new office in Mexico to support the growth in LATAM. You are the first partner manager in-market for our LATAM expansion. You will report directly to the Head of Partnerships South EMEA & LATAM and be responsible for supporting Aircall's strategic direction for LATAM.

Your leadership & knowledge of the market will help drive the go-to-market strategy, collaborating with Sales, Marketing, and Outbound to ensure smooth execution and sustained growth in the region.

This position is based in Mexico City (Polanco).

Your mission @ Aircall

As a Strategic Partner Manager, you will manage and develop key strategic partnerships with leading integration providers and channel partners to expand Aircall's market presence and drive revenue growth.

This role requires a blend of strategic thinking, relationship management, and hands-on execution. You will be responsible for nurturing relationships with our partners, identifying new business opportunities, and working closely with cross-functional teams to ensure successful partnership outcomes.

• Partnership Management: Develop and manage relationships with key strategic partners, including software providers and channel partners (e.g., System Integrators, Solution Partners, Digital Consulting firms).
• Business Development: Identify new partnership opportunities and develop strategies to expand Aircall’s market presence in LATAM.
• Lead and accelerate sales growth in Mexico, Colombia, and Chile by executing business strategies tailored to these markets.
• Provide strategic insights, working closely with the Sales Director, to adapt Aircall’s vision and strategy for the region.
• Collaborate effectively with cross-functional teams such as Marketing, Partnerships, BDR, Customer Success, Product, and Tech to evaluate and pursue growth opportunities in the market.
• Event Participation: Represent Aircall at industry events, conferences, and thought leadership forums to enhance brand visibility and partnership opportunities.
• Develop a deep understanding of the LATAM SMB market, the competitive landscape, and key trends in Mexico, Colombia, and Chile to keep Aircall at the forefront of industry developments.

A little more about you

• Fluency in Spanish and English is a must
• Entrepreneurial mindset to establish and grow our presence in a new market, demonstrating autonomy
• Self-starter motivated to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
• Naturally curious and passionate about learning and adapting to new markets, technologies, and sales strategies in Latin America (LATAM)
• Experience with channel and integration partnerships in LATAM is an added advantage
• A previous experience in the Hubspot, Salesforce or Zendesk ecosystem will be a plus
• Tons of energy, passion, humor, compassion, and enthusiasm