CX Data Analyst

Our Ideal Candidate has:
● 3+ years of demonstrated ability and experience in advanced data analysis, modeling and
reporting, preferably with domain experience in CS/CX and retention performance
analytics
● Experience of problem solving using data, and data tools including visualization and
reporting tools
● Have advanced skillset using Excel for business and financial modeling; experience using
data visualization software (Looker, Tableau, etc) to deliver business insights
● Have proficiency using SQL to manipulate data and further analyses; additional technical
skills a plus (R, Python, etc)
● Knowledge of ETL (extract, transform, load) to support work
● Demonstrable experience of key analytic techniques inc. regression, clustering and
significance testing
● Familiarity with Enterprise Sales Infrastructure, such as Salesforce.com and Renewals
Management/Customer Management software (i.e. Gainsight)
● Solid understanding of SaaS and/or Enterprise Sales business model and the proven
ability to perform in-depth analysis, compile and interpret results, and report and present
strategies and make recommendations to management
● Able to self-manage and work independently in a fast-paced environment with dynamic
requirements and priorities with strong ability to adapt quickly to changing priorities;
manage time, multiple tasks, and deadlines effectively
● Detail-oriented and impact-oriented; data-driven with your work
● Excellent interpersonal skills; skilled at creating material for an executive audience; skilled
at converting business requirements into consumable material
● Proactive mindset and desire to continually evolve the way we use data to drive impactful
insights
● Fast-learning, humble, high growth mindset, and thrives in a fast-faced, high-growth
environment
● Passionate about education and improving outcomes for students
● Committed to diversity, equity, inclusion, and belonging