IT Support Engineer

ABOUT THE ROLE

Peloton is looking for a forward-thinking, adaptable, and hardworking IT Support Engineer with a diverse set of skills that can thrive in a challenging and rewarding environment. As a Support Engineer, you will work across the teams in our North America footprint to provide and support IT equipment and services. In this role, a premium is put on customer service and ultimately customer satisfaction by providing timely, accurate, and professional support. A successful candidate will excel in a fast-paced team environment, and possess excellent communication skills while having a high degree of proficiency over a large scope of IT software, hardware, and networking disciplines.

12pm - 8pm : Monday - Friday

YOUR DAILY IMPACT AT PELOTON

• Mac/Windows/Linux OS deployment and support
• User hardware/software/peripheral support
• LAN troubleshooting and support
• Systems administration
• Hardware procurement and asset management
• Creating and maintaining documentation
• Mentoring and handling escalations from junior technicians

YOU BRING TO PELOTON

• 4+ years of hands-on IT Support experience
• Experience supporting Macintosh OS 10.6 or later
• Experience supporting Microsoft Windows 7 or better
• Understanding of networking concepts such as DNS, DHCP, Email, HTTP, SSL, OSI Model, and TCP/IP protocols and applications
• Proven skills in PC repair, troubleshooting, deployment, and liquidation
• Proven ability to work successfully with limited supervision
• May require lifting or carrying desktop computers up to 25 lbs
• Some on-call responsibilities are required
• Some exposure to Linux

PREFERRED QUALIFICATIONS

• Bachelors degree in Computer science or IT related field is preferred
• Industry training such as Microsoft MCSE, MCITP
• Experience with Cisco IOS (CLI) or Cisco certification
• Advanced Linux systems administration skills/certification
• Experience with scripting, programming, or SQL
• Experience with project management
• Experience with Data Cabling / Computer Facilities maintenance
• Experience with server administration
• Experience with AWS (Servers, Storage, Connect)
• Experience with AI tooling designed for large enterprises (Moveworks preferred)
• Experience in Operational support of call center.

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