Senior ServiceNow Consultant

Cprime, a Goldman Sachs and Everstone Capital portfolio company, is more than just a full-service consulting firm – we are your strategic partner for driving innovation and agility in your business. Cprime is trusted around the globe to provide strategic and technical consulting, coaching, and training to businesses leading their industry in digital transformation. With over two decades of experience, we have honed our expertise to help organizations adapt at the speed the market demands. In a world where every business is reliant on software, it’s time to embrace change, or be left behind.

We’re more than consultants; we’re passionate problem solvers on a mission to help your organisation thrive in a technology-driven world. We’ve created a dynamic environment with strong innovation where growth is encouraged and diversity is celebrated. We continuously challenge each other to work smarter and adapt new ideas. Our Cprimers are given the flexibility to work, opportunities to collaborate, and have fun along the way.

INRY a Cprime Company is an Elite ServiceNow partner and one of America's fastest-growing companies (recognized in INC 5000, Financial Times). We have been closely aligned with ServiceNow in every step of their growth. As a Design partner, we helped build and mature the product. We drove success at over 400 Fortune 500 customers.

Our success and identity are built on the following:  Rapid time to value.  Easy to work with.  INRY assurance for quality and reliability.

We are seeking a skilled and experienced Delivery Manager to lead and manage ServiceNow implementation projects. The ideal candidate will have a strong background in IT service management, experience with ServiceNow, and a proven track record of successfully delivering complex IT projects. This role involves overseeing the delivery of ServiceNow solutions, managing client relationships, and ensuring that projects are completed on time, within scope, and budget.

Roles and Responsibilities:

• Actively participate in project workshops and ensure user stories are crafted and groomed as per customer requirements.
• Build optimal technical solutions to meet business requirements through UI / Workflow configuration, reporting development, system integrations, and scripting.
• Responsible for key milestones tied to unit and integrated testing, go-live readiness, and hypercare. Actively participate in user acceptance testing (UAT) to ensure developed solutions meet business needs.
• Participate in customer show-me sessions and demonstrate good customer management skills.
• Drive operational excellence by demonstrating a solid understanding of the ServiceNow® platform.
• Act as a trusted advisor by guiding the project team and customers on ServiceNow best practices.
• Drive value for customers and INRY by ensuring the CSATs for the assigned projects are in line with the targets.
• Track assigned projects' updates, details, status, allocations, etc., on PASS and ensure 100% compliance.
• Actively participate in the weekly Delivery assurance call and discuss the projects' updates & challenges (if any) with the leadership team.
• Maintain billability as per the assigned targets.
• Complete the assigned ServiceNow & non-technical certifications to enhance skills and build credibility.

Job skill Requirements

• Bachelor’s degree in Computer Science, Information Technology, Engineering, or a closely related field.
• Minimum of 4+ years of hands-on proven ServiceNow implementation experience is mandatory.
• Sound hands on experience in customer-facing, 3rd party integration, dealt with clients and leadership skills.
• Strong customer service orientation with a focus on delivering value and exceeding client expectations.
• Excellent communication skills
• Must be a self-starter with the ability to deal with ambiguity, and white spaces and have a start-up mindset.
• Must be flexible and ready to pivot based on changing demands of a project.
• ServiceNow Certified System Administrator certification is an advantage