Customer Success Manager

🚀 TL;DR

Based on the East Coast of the US or Canada.

LiveMeUp, a video commerce platform for Shopify, seeks a Customer Success Manager to help onboard, engage, and support clients. You’ll assist with account setup, provide training, maintain client relationships, and gather feedback for product improvements. Ideal candidates have 1-3 years’ experience in customer success or account management, strong communication skills, a proactive mindset, and knowledge of e-commerce. This role offers a chance to grow in a fast-paced SaaS environment focused on innovation in digital shopping experiences.

⭐️ About LiveMeUp

LiveMeUp is transforming e-commerce through video commerce, empowering Shopify merchants with live shopping and shoppable videos to drive engagement and sales. Join our team to help merchants thrive by creating engaging, interactive experiences that connect brands with their audiences.

✨ Role Overview

As a Customer Success Manager at LiveMeUp, you’ll play a vital role in onboarding new clients and ensuring they achieve success on our platform. This role is ideal for a motivated self-starter with a passion for video commerce and a desire to build strong client relationships. You’ll learn the fundamentals of customer success, client engagement, and the rapidly growing field of video commerce while gaining hands-on experience with a fast-growing SaaS platform.

💥 Key Responsibilities:

• Client Onboarding: Support clients during their onboarding process, assisting with account setup, training, and resources to help them successfully adopt LiveMeUp’s video commerce tools

• Client Engagement: Maintain regular communication with clients, ensuring they understand best practices for using our platform to drive engagement and achieve business goals.

• Account Maintenance and Documentation: Keep detailed, accurate records of all client interactions and provide timely follow-up to address client needs.

• Customer Success Support: Conduct account reviews and provide proactive suggestions to optimize clients’ usage of LiveMeUp’s platform.

• Feedback Gathering: Actively collect client feedback on LiveMeUp’s platform, and relay insights to the product team to influence future improvements.

• Upselling and Cross-Selling: Identify additional needs for current clients and flag potential upsell opportunities for the sales team.

• Implementation and Client Advocacy: Collaborate with clients on implementation plans, act as a voice for client needs, and work closely with cross-functional teams to deliver a positive client experience.

🌟 Qualifications:

• 1-3 years of experience in customer success, client services, or account management, ideally within a SaaS or digital media environment.

• Basic knowledge of e-commerce trends and digital engagement strategies, with a strong interest in video commerce.

• Strong communication and interpersonal skills for building client relationships, understanding client goals, and addressing their needs.

• Proactive and positive mindset: Motivated to learn, grow, and adapt within a fast-paced and innovative environment.

• Organized and detail-oriented: Able to manage multiple accounts and maintain accurate documentation.

• Self-starter: Comfortable working independently within a remote team, with the ability to thrive in a structured yet flexible role.

• Bachelor’s degree or equivalent experience.

🔥 Why Join LiveMeUp?

LiveMeUp offers the chance to work at the forefront of video commerce innovation, supporting leading brands in creating memorable digital shopping experiences. As a Customer Success MAnager, you’ll gain valuable experience in customer success and client partnerships, building the foundation for a rewarding career in a dynamic industry. If you’re ready to help clients succeed and grow with us, we’d love to hear from you!