Business Analyst [Software Development]

About Us:
We are not just an AD agency or a creative agency, we are a Communication Company. Founded in 2014, Moshi Moshi is a young, creative, gutsy, and committed communication company that wants its clients to always Expect the EXTRA from it. Our primary clientele consists of Startups and corporations like Ola, Zoomcar, Mercedes Benz, ITC, Aditya Birla Group, TATA Group, MTV, IHCL, Jaquar, Sobha, Simple Energy, and Godrej amongst others. We have a huge team of creative folks, marketers, learners, developers, and coders who believe Moshi Moshi is an experience rather than a company.

Job Role: Business Analyst
Experience Level: 1.5+ years
Location: Bangalore, On-site

Key Responsibilities:
Point of Contact (POC)
Serve as the primary point of contact for clients and internal teams.

Project Management
Set project milestones and monitor progress to ensure timely delivery.

Client Interaction
Handle and resolve technical queries from clients regarding project aspects.
Ensure client satisfaction through effective resolution of issues and proactive communication.

Technical Expertise:
Utilize understanding of full-stack, WordPress, and Shopify to provide insights and support to the development team and understand the client requirements.

Multi-client Management:
Efficiently manage multiple clients simultaneously, ensuring each receives adequate attention and service.

Market Focus:
Cater predominantly to the domestic market, understanding specific needs and requirements.
Documentation:

Document the scope of work clearly and comprehensively to guide the development process.
Ensure all documentation is up-to-date and accessible to relevant stakeholders.

Qualifications:
Education: - Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field.
Project Management
Ability to manage multiple projects and clients simultaneously.
Excellent verbal and written communication skills.
Strong documentation skills, with experience in drafting and maintaining the scope of work.