Customer Operations Specialist

Wonolo (Work Now Locally) is disrupting the $140BN temporary staffing industry. Founded in 2014, Wonolo's mission is to help people find consistent work. Through our two-sided tech marketplace, we connect hundreds of businesses in need of front-line workers with 2 million underemployed workers in local markets across the United States, within minutes. Wonolo recently raised $140M in growth funding which will continue to help us empower the in-demand workforce by democratizing access to flexible work, opportunities to learn new skills, a living wage, and comprehensive portable benefits and perks.

As a Customer Operations Specialist (Level 3), you will maintain exemplary performance in your primary job function while contributing to the other areas of the team. You are willing to be in the leadership pipeline as you value the continued growth and success of the company. As a next-in-line leader, you give importance to these core competencies: decision-making, teamwork, work standards, motivation, reliability, problem-solving, adaptability, planning and organizing, communication, integrity, initiative, and stress tolerance.

Our ideal candidate will be a proactive and dedicated person who is committed to delivering high-standard customer support. Are you excited about working with a close-knit team at a mission-driven, US-based technology company? If this is who you are or you want to be, please read on!

We welcome qualified candidates located anywhere in the Philippines #LI-Remote.

What you'll do:

• Support the operational needs and challenges of our stakeholders and customers.
• Respond to queries and concerns from customers and stakeholders in a timely fashion through email or internal tools.
• Identify and assess customers’ needs to achieve satisfaction.
• Handle escalations and complex customer issues
• Maintain broad knowledge about customer procedures.
• Ensure integrity and consistency in business workflow.
• Build sustainable relationships and trust with customers through open and interactive communication.
• Finding ways to improve processes and procedures to help the business and team
• Involved in learning our product from a functional perspective and then helping our customers with their questions and addressing their problems and concerns.
• Allocate tasks and cases according to their priority level.
• Adherence to the Team’s Internal Workflows
• Deep dive on flagged issues
• Serves as the subsequent level of leadership if the Sr. Team Leader, Team Leader, and or Sr. Specialist is unavailable.

Who you are:

• You’re a professional team player with a positive attitude that makes you want to delight our customers every day
• You’re a self-starter with excellent interpersonal, analytical, and problem-solving skills
• You’re smart, honest, patient, and a great communicator
• You question everything and have a deep desire to always be improving
• You’re excited to be part of a San Francisco startup that helps companies solve one of the most difficult business problems

If you have read up to this point, we hope you are excited about this opportunity to work at Wonolo! Even if your experience does not check every bullet point, we still highly encourage you to apply. The best hires do not always check off every box of a job description.

Benefits and perks:

• The opportunity for growth in a mission-driven and well-funded start-up
• Health insurance for the principal member including dental and vision
• Company laptop
• Paid time off, Holiday pay, and Unpaid time off
• Access to continued learning, unlimited access to Udemy for Business sponsored by Wonolo
• Access to no-cost on-demand mental health support, including counselling, mindfulness and meditation, and well-being courses
• Ability to work from anywhere in the Philippines (no more commutes!)
• Team outings, happy hours, company off-sites, and more!