Careteam Associate at Fella Health (Remote, US Hours, $21k/yr total comp inc equity)

About Fella Health

Fella Health helps middle-aged men live 10 years longer.

We are the telemedicine clinic for bigger guys, worldwide. We use medical weight loss treatment to solve our fellas' most pressing healthcare need, then remain a fella's core healthcare provider for the rest of their life - focused on men's health, longevity, mental health, and primary care.

We will have served 1 million fellas by the end of 2026, and 10 million fellas by the end of 2028.

Our mission is to solve male obesity worldwide, by accelerating the take-up of GLP-1s in middle-aged men. From this, we’ll become the world’s leading men’s health brand.

We’ve grown >100x since Sept 2022 (currently growing >30% MoM) and are strongly cashflow positive. We have expanded our state coverage to >95% of US population, have started to expand our clinical protocol beyond weight (e.g. testosterone), and are eyeing up international expansion.

We're still a young startup and are moving quickly. We have a long way to go. This is still Day 1.

You can read more about working at Fella here: https://fella.notion.site/Working-at-Fella-14a2ac8575d34d148d009bb410387af4

We're backed by top healthcare & consumer investors:

• Y Combinator

• Global Founders Capital — backed Facebook, Slack, LinkedIn, Revolut, Rocket Internet

• AngelList Early Stage Fund (backed by Naval Ravikant)

• BrandProject (venture-builder behind 2 unicorns)

• The founders of Indeed, Curative (unicorn), Alan (unicorn), Kaia Health (>$300mil valuation), Vouch Insurance (>$500mil valuation), Not Boring (Packy McCormick)

The Opportunity as Careteam Associate

Fella is building a world-class, fully remote team. As a Careteam Associate at Fella Health, you’ll work side-by-side with the Medical Support Lead to help build out the medical clinic.

You’ll handle customer support, coordinate with insurance companies, and focus on getting fellas (patients) their medication. You’ll work closely with Fella providers (NPs, Doctors) to ensure their workflow is smooth and they everything they need. This role is critical for building the foundations at Fella, and puts you in line to take a senior clinical ops role in the company in the coming years.

This role is FTE and fully remote, working US hours (EST).

You'll work closely with and report directly to Fella’s Operations Lead.

Key Responsibilities

Clinical Operations — You’ll work under the close guidance of our Medical Support Lead to help run an effective telemedicine clinic.

• data transfer: ensure Providers have all the info they need in the EHR (patient info, medical charting, lab uploading) so they can see the fella efficiently

• customer success: coordinate enrollment with fellas to get them onboarded

• insurance: coordinate with insurance companies via PAs & VoBs to get medication covered

• medication fulfillment: liaise between pharmacies and fellas to ensure medication is fulfilled and started

• refills: liaise between fellas and pharmacies to ensure fellas can collect their medication

• customer support: focus on making sure fellas are happy with great communication, efficient service and timely support

• calls: take inbound fella calls and ensure they get the best service

• care coordination: help Providers sort any issues they have for their fellas

Need to Have

Operating skills:

• Language: you are fluent in English.

• Complexity: you're highly organized and can complete multiple projects concurrently.

• Mindset: you calmly handle uncertainty and rapidly changing situations.

• Learning: you're an autodidact with impressive speed and resourcefulness. You regularly teach yourself the skills you need from scratch.

Work Schedule:

• Shift Timing: This position requires working during the night shift and includes weekends. Flexibility in scheduling is essential to meet our team's operational needs and support our mission.

Nice to Have

Operating skills:

• Experience: you have 2+ years relevant experience, including 1+ year(s) in Care Coordination / Medical Assistance / Medical Billing.

• Education: you likely have a degree in Nursing, Pharmacy, or something similarly medical related.

• Past: you've been pulled into important problems, taken risks, excelled in new areas. You've likely created something from nothing, however small.

• Systems: you think in and build out systems. You drive towards automation where possible. You’re comfortable around no-code tools.

Our cultural standards

These are the core cultural standards to which we hold ourselves & our team members at Fella:

• Belief in the mission — we will have served 10 million fellas by the end of 2028 and we transform the lives of most fellas who join. We have a lot of work to do. We are obsessed with our fellas and are dedicated to the mission.

• Bulldozing barriers — the world is malleable and we shape it. We truly believe this and act accordingly. We are at the mercy of no one but ourselves.

• Unwavering integrity — we are at the frontier, so we often live in ambiguity with no trodden path. When we can’t look to others for guidance, we must maintain impeccable ethics and unwavering integrity.

• Enduring frugality — we are frugal. We hate being wasteful and we are anti-luxury. We spend our cash wisely & carefully - in a way that would make our grandmas proud.

• Do what is needed — speed is critical and often the solutions we need are messy. We are comfortable moving quickly and taking on gritty work.

• End-to-end ownership — we are comfortable owning projects from noticing the problem to delivering the outcome.

• Dedication to excellence — we are obsessed with our role, with a commitment to compounding self-improvement.

• Commitment to candor — we believe in open communication and transparency. We are clear & caring communicators, welcoming feedback.

• Only the paranoid survive — the road of expansion is bumpy. We are not fair weather sailers; we embrace the storms. However much we’ve already done, however far we’ve already come — all our work is still ahead of us.

• Keep your head down — we’re boring people doing exciting work. We don’t chase short-term status: no media profiles, no unnecessary conferences, no investor drinks. We ignore short-term dopamine hits and focus on what matters.

🎯 “You just build an amazing experience. Make each step amazing. Make every decision in the long term interest of the client. Give the client massively more value than you take.” — a poetic extract from one of our advisors

Compensation and Benefits

• Compensation: $21k/yr total comp (salary + equity, inclusive of 13th month)

• Vacation: generous PTO with a yearly minimum (>2wks/yr)

• Remote: our team is fully distributed across the world and functions fully remotely

• Healthcare: comprehensive medical insurance ($500/yr)

• Personal development: budget for books, courses, coaching ($400/yr)

• Personal wellness: budget for gym, health apps ($400/yr)

• What are we missing? We're still early so you get to shape our culture.