Senior Account Manager

Who We Are:

At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and Wunderman Thompson, we have forged a new path as a growth partner that is part creative agency, part consultancy, and part technology powerhouse.

Our global family now encompasses over 30,000 employees across 150+ offices in 64 markets, each contributing to a culture that values connection, belonging, and the power of differences. Our expertise spans the entire customer journey, offering deep insights in communications, commerce, consultancy, CRM, CX, data, production, and technology. We deliver end-to-end solutions that result in revolutionary work.

The Role

VML's continued success depends on the strength and depth of our valued long-term client relationships. Our clients trust us because we deliver creative leadership, strategic insight, and expert Shopper marketing with a can-do attitude and the tenacity it takes to make great work happen. Great work is the common goal that fuels us all!

Our relationships are proactive, we are tireless in our pursuit of knowledge and understanding of our clients' business, needs, challenges and competitors.

Our ambition is to be engaged across every aspect of our client's business where we have the expertise and skills to the extent that we become indispensable to them.

Responsibilities

• Nurturing and maintaining excellent relationships with existing clients at SAM level, leading to mutual trust and excellent collaboration.
• Pro-active, anticipating client’s needs, planning ahead to make sure they are met.
• Lead projects independently, making sure experts are included whenever required to add value to our client’s experience of VML
• Inspirational team leadership: ensuring the highest level of project delivery, including the most effective and efficient
  way of working.
• Financial responsibility and managing projects efficiently to provide clients with value for money and
  maximising our profitability. Ensuring that all project budgets are approved by the Partner/Client Business Director/Senior Client Director.
• Pro-actively working with the Business Director to further opportunities within the client company.
• Working closely with the internal teams, including; Creative, Strategy, and Project Management.

The person

• Awareness of VML Offers.
• Excellent communicator.
• Pro-active and passionate.
• Resourceful.
• High energy levels.
• Outgoing and inquisitive.
• Passion for strategic and creative shopper development.
• Good understanding of clients’ business, FMCG category and general shopper marketing.
• Good judgment.
• Managing expectations internally and externally.

At VML, we are committed to fostering an all-inclusive work environment that is both rewarding and career-forward. Our Inclusion, Equity & Belonging initiatives, alongside the VML Foundation, reflect our dedication to giving back and making a positive impact in our communities and beyond. Our people are the heartbeat of our organization—creators, doers, innovators, makers, and thinkers—who drive not just marketing, but meaningful experiences that resonate in every action and interaction.

VML is a WPP Agency. For more information, please visit our website, and follow VML on our social channels via Instagram, LinkedIn, and X.

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