Product Education Manager

V7 turns human knowledge into trustworthy AI, powering products that solve our hardest problems. Our platform lets customers build no-code AI workflows that solve knowledge work with V7 Go, and leverage expert humans to improve frontier AI model knowledge with V7 Darwin.

V7 were recently ranked No 1 in Sifted’s top B2B companies for 2024 and raised a $33m Series A including the AI Fund @ Radical Ventures. We are backed by some of the best minds in AI, from Ashish Vaswani (Invented Transformers, the basis of GPT) Oriol Vinyals (Google Deepmind and Gemini co-lead), Christian Szegedy (X.ai) and AI leadership at Amazon, X, Isomorphic, and Google. V7 is used to power AI’s rollout at Fortune 500 organisations including Sony, Boston Scientific and Genentech.

Take a tour of our product in 90 seconds here**: https://www.youtube.com/watch?v=F-DMAN8gbjk**

Or watch the recent keynote of V7 Go’s launch: https://www.youtube.com/watch?v=Hit-RogJKvg

About the role:

We are looking for a Product Education Manager to enhance our clients' and internal team's mastery of our products through top-tier educational content and engaging training programs. This role offers significant growth potential within our educational initiatives and is crucial for our continuous mission.

Key Responsibilities:

• Content Creation: Design and produce compelling educational materials, including knowledge base articles, tutorial videos, and guide videos specifically for our products.

• Training and Development: Lead the development and delivery of detailed training programs for both our clients and internal teams, ensuring they are well-equipped to utilise our platform effectively.

• Customer Interaction: Actively engage with clients to deliver training and effectively manage any learning challenges, particularly those related to AI technology.

• Cross-functional Collaboration: Coordinate with the Product Management, Marketing, and Customer Support teams to ensure educational content is accurate and aligns with product updates and launches.

• Team Leadership: Manage and potentially scale the product education team based on the program's success and the company's growth needs.

• Technical Documentation: Oversee the creation and maintenance of precise API documentation and ensure all instructional materials meet high technical standards.

Qualifications:

• Demonstrated experience in creating and managing educational content within the tech industry, particularly software or AI.

• Proven ability to produce high-quality tutorial videos, knowledge base articles, and to conduct impactful training sessions.

• Robust technical knowledge, preferably with a good understanding of APIs and the ability to explain complex AI concepts in an accessible manner.

• Excellent communication skills, capable of engaging with both technical teams and a diverse client base.

• Portfolio of past work that showcases your ability to produce engaging educational content (links required upon application).

• Experience with Sana would be highly advantageous

Preferred Skills:

• Background in product marketing, customer success, or product education, especially within tech or AI-focused companies.

• Comfortable working in a hybrid environment and interacting with team members and customers across different geographies.

• Intellectual curiosity and problem-solving skills to effectively address and support users' needs, including those who are highly technical or potentially frustrated.