Senior Manager, Customer Success

Ogury is a global adtech company that delivers Personified Advertising solutions grounded in privacy to brands, agencies and publishers by focusing on targeting personas, not people.

We deliver relevant audiences at scale and on quality publisher inventory thanks to our exclusive data, which is meticulously collected and crafted from millions of self-declared customer surveys, enriched with billions of impactful data points, and refined by AI. This results in audience insights and performance not available through any other adtech platform.

Founded in 2014, Ogury is a global organization with a diverse team of 500+ people across 17 countries.At Ogury, our vision unites us all. But we know that it takes people from all walks of life to come together and make it happen. We embrace and celebrate what makes us different, creating a unique and winning culture where everyone feels safe, has access to the same opportunities, and is excited about bringing their most authentic self to work. Everyday.

At Ogury, we will consider and champion all qualified applicants for employment without regard to race, creed, color, religion, national origin, sex, age, disability, sexual orientation, gender identity, gender expression, genetic predisposition, veteran, marital, or any other status protected by law. Together we’re changing the face of adtech with values that inspire excellence, standards that encourage a leadership mindset, and an inclusive workplace where Ogurians are engaged and know they belong.

About The Role:

As Ogury continues to expand our footprint, we are looking to welcome a Senior Manager, Customer Success onto our team that will be an integral part of the continued growth and client engagement on the West Coast.

In this role you will be a player/coach, managing a team of Customer Success Managers with their own clients, and contributing to their day-to-day management, as well as continued career development.

You will also be managing your own clients, acting as the coordinator of all things campaign, working strategically and closely with the internal Sales and AdOps partners to ensure that we are delivering the best in-market campaign results and providing hands-on, world class service to our clients.

As the Senior Manager, Customer Success you will be in a dynamic role, where no one day will be the same, overseeing all the aspects of the campaign life cycle.

This role will report directly to our Vice President, Customer Success and is a hybrid role based out of our Los Angeles office, where we encourage our team to join us at least two days per week.

What You Will Do:

• Lead a team of CSMs & coach them across the full sales cycle, both maximizing their customer service skills & overall performance and career development
• Build and maintain strong, long-lasting relationships with our clients (they’re yours too after all!)
• Manage the full life cycle of a campaign from setup, activation and delivering post campaign presentations
• Own the agency patch, serving as the first point of contact and line of defense for all campaigns, troubleshooting, etc.
• Be a knowledge expert in all things Ogury and the industry (it’s fast changing, so we encourage you to stay on top of the latest things)
• Strategically counsel clients day-to-day; providing and developing effective and creative campaign recommendations with a clear understanding of their specific needs and objectives, KPIs and targets
• Identify opportunities for account growth and demonstrating effective collaboration with sales to increase account retention
• Drive incremental revenue through high quality service driving Ogury's products and services
• Have a presence at industry events to further strengthen relationships and present yourself and Ogury as a thought leader in the space
• Work cross-functionally and with a high touch level of collaboration and communication to deliver strong customer experience and results
• Identify risk in campaign briefs and set up, mitigate the risks and ensure a successful resolution
• Leverage Ogury’s insight suits to provide clients with industry leading insights and learnings on briefs and campaigns

What You Will Bring To The Role:

• Client facing experience, ideally within the digital advertising industry, with an understanding of mobile and programmatic
• Prior experience in people management
• Keen attention to detail and ability deliver results in a dynamic and fast paced environment in a timely and efficient manner... Ownership is key!
• A strong understanding and interest in analytics and data that feed back to relevant points of interest resulting in valuable commentary and storytelling
• Creative problem-solving and innovation skills
• Strong working knowledge of Excel, PowerPoint, MS Office Suite, Google Suite
• Exceptional presentation and communication skills... You’ll be the first line of contact for external clients and internal stakeholders… You’re the expert, we want you to show people what you know and how well you know it all
• Keen attention to detail and an innate organization ability
• A genuine motivation to achieve and grow your & your team’s agency patch