Customer Success Manager

Who We Are

Subject is an educational technology startup looking to elevate this generation’s classroom experience and deliver quality education to learners everywhere. Backed by Kleiner Perkins, SoftBank Opportunity Fund, Owl Ventures, and others, our rapidly-growing LA-based team is empowering a global community of students with access to on-demand, delightful learning that truly engages. Our cinematic, short-form videos are tailor-made for today’s young learners who are accustomed to the best of consumer media and technology.

We are racing to re-imagine the possibilities of classroom learning. Apply now to learn more!

About the Role

Interested in joining a world-class Edtech startup that’s working to make education more accessible and equitable for everyone? Subject is looking to hire a manager to help grow our Customer Success
Management team. This manager will work closely with our Midwest-based district partners throughout the customer lifecycle and manage all onboarding & training support activities.
This is a full-time role. This role is centered on servicing our Midwest accounts, so consistent travel to
Chicago, Detroit, and surrounding areas is expected.. When not traveling to visit partners, you are
required to be with the rest of the company at our LA HQ office M-Th. Compensation is highly competitive, a mix of equity & cash, and commensurate with experience.

What You'll Do
We are looking for a motivated manager to join our team with a passion for education and at least three years of relevant work experience. This is a highly impactful and cross-functional position - you will be working directly with our customers as well as our Product, Operations, and Sales teams.

Manage all Onboarding activities for new district & school partners (candidate must be willing to
travel on occasion for onsite trainings)

Responsibilities

• Provide ongoing training & professional development support to partner educators
• Work with Marketing to assist in the development of new training and tutorial materials
• Monitor customer health and effectively escalate issues to appropriate teams
• Work with Account Executives to identify new business development opportunities
• Gather feedback to inform future product and curriculum decisions

Qualifications

• 3+ years of relevant work experience, ideally in a customer success, customer support, or business development capacity
• Exceptional written and verbal communication skills
• Team player passionate about education and Subject’s mission
• Self-starter who is comfortable working independently, but also raising a hand when stuck
• Experience working in an early-stage start-up environment is recommended, but not required