NOC Engineer

LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consumers. We power nearly a billion conversational interactions every month, providing a uniquely rich data set and safety tools to unlock the power of Conversational AI for better customer experiences.

At LivePerson, we foster an inclusive workplace culture that encourages meaningful connection, collaboration, and innovation. Everyone is invited to ask questions, actively seek new ways to achieve success and reach their full potential. We are continually looking for ways to improve our products and make things better. This means spotting opportunities, solving ambiguities, and seeking effective solutions to the problems our customers care about.

Overview:

Join this digital revolution and work on one of the biggest OpenStack cloud services in the world! LivePerson is the global leader in digital communications solutions with the mission is to transform the relationship between brands and consumers. We invest heavily in artificial intelligence, bots, big data technologies, real-time analytics and messaging solutions, all hosted on our dynamic open platform. We give our employees the opportunity to shape the future of the organization and design their own career.

Network Operations Center (NOC) is responsible for monitoring LivePerson services. LivePerson NOC is monitoring 6 data centers around the world, with ~6K servers. The data centers serve ~10K customers, with millions of visitors, and thousands of real time engagements.

You will:

• Monitor LivePerson services and servers and handle incidents quickly and professionally, to ensure a high level of services availability and performance.
• Trigger operational procedures for various types of production incidents
• Troubleshoot Production incidents
• Manage internal incident notifications, in order to update LivePerson’s employees and management about any service degradation or impact in real time
• Interact frequently with the LivePerson Support division, in order to make sure that service incidents reported by customers are handled properly and resolved timely.
• Actively participate in customer affecting incidents, by providing data, clear communication and status updates.

You have:

• At least 1 year of experience in a similar role, 2 years plus is a big advantage.
• Ability to operate in a 24x7 operational environment (working in shifts) - Including weekends and holidays
• Ability to work 8-9 hours shifts, 5 shifts a week - Remotely
• Ability to handle stressful situations with a level headed approach
• Excellent verbal and writing skills (English)
• Excellent communication skills
• Multitasking skills, capable of reacting quickly to multiple issues in parallel, and following established procedures to implement solutions.
• GCP background / experience operating in a linux environment
• Familiarity with Networking concepts.

Advantage:

• Working with Monitoring tools (Zabbix, Prometheus, Grafana, Anodot)
• Scripting/Programming knowledge
• Relevant courses and certifications (MCSE, CCNA...)

Benefits:

The salary range for this role will be between $[] to $[]. Final compensation will be determined by a variety of factors, including, but not limited to your location, skills, experience, education, and/or professional certifications. During the phone screening, your recruiter will provide the location-specific salary range for this role. Regardless of your personal situation or where you are in the world, LivePerson offers comprehensive and great benefits programs to meet your needs:

• Health: medical, dental, and vision insurance and wellbeing resources and programs
• Time away: Public holidays and discretionary PTO package for flexible days off with manager approval
• Financial: 401K, ESPP, Basic life and AD&D insurance, long-term and short-term disability
• Family: parental leave, maternity support, fertility services
• Development: tuition reimbursement and access to internal professional development resources.
• Additional: 24/7 access to professional counselors, voluntary insurance coverage, exclusive perks and discounts

Why you’ll love working here:

As leaders in enterprise customer conversations, we celebrate diversity, empowering our team to forge impactful conversations globally. LivePerson is a place where uniqueness is embraced, growth is constant, and everyone is empowered to create their own success. And, we're very proud to have earned recognition from Fast Company, Newsweek, and BuiltIn for being a top innovative, beloved, and remote-friendly workplace.

Belonging at LivePerson:

We are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants with criminal histories, consistent with applicable federal, state, and local law.

We are committed to the accessibility needs of applicants and employees. We provide reasonable accommodations to job applicants with physical or mental disabilities. Applicants with a disability who require reasonable accommodation for any part of the application or hiring process should inform their recruiting contact upon initial connection.

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