Collections Analyst

Get to know Okta

Okta is The World’s Identity Company. We free everyone to safely use any technology—anywhere, on any device or app. Our Workforce and Customer Identity Clouds enable secure yet flexible access, authentication, and automation that transforms how people move through the digital world, putting Identity at the heart of business security and growth.

At Okta, we celebrate a variety of perspectives and experiences. We are not looking for someone who checks every single box - we’re looking for lifelong learners and people who can make us better with their unique experiences.

Join our team! We’re building a world where Identity belongs to you.

Collections Analyst

Location: Manila, Philippines

Job Responsibilities:

• Monitor portfolio of accounts, ensuring timely follow-up on outstanding invoices
• Send reminders and collections notices on past due invoices
• Recommend deactivations for past due accounts and/or work stoppage

on past due implementations

• Drive resolution of disputes including tax, POs, billing and other issues,

while monitoring trends of disputes

• AR refund requests
• Escalate payment plan requests to Senior or above in accordance with

department policy

• Maintain customer records including contacts, payment trends, and

payment runs

• Log daily collections activity
• Reconcile customer accounts
• Escalate bankruptcy filings to lead and manager
• Collaborate with internal and external representatives to address issues
• Build and maintain relationships with internal parties
• Internal projects, as required

Qualifications:

• 3+ years of experience in Collections, with a majority in the Technology Industry
• Experience in the tech and SaaS experience (highly preferred)
• Strong problem-solving skills, high level of curiosity, find solutions and deliver

results

• Solid experience with key financial tools and ERP systems (NetSuite preferred)

as well as Microsoft Office skills including Excel and PowerPoint

• Bachelor's Degree or equivalent work experience

What you can look forward to as an Full-Time Okta employee!

• Amazing Benefits
• Making Social Impact
• Fostering Diversity, Equity, Inclusion and Belonging at Okta

Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs. Each organization is unique in the degree of flexibility and mobility in which they work so that all employees are enabled to be their most creative and successful versions of themselves, regardless of where they live. Find your place at Okta today! https://www.okta.com/company/careers/.

Okta is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, ancestry, marital status, age, physical or mental disability, or status as a protected veteran. We also consider for employment qualified applicants with arrest and convictions records, consistent with applicable laws. If reasonable accommodation is needed to participate in the job application, interview process, or onboarding please use this Form to request an accommodation.

Okta is committed to complying with applicable data privacy and security laws and regulations. For more information, please see our Privacy Policy at https://www.okta.com/privacy-policy/.