Account Success Manager

About the role

This is an ideal role for someone who has some sales experience, who's looking for their first step towards working in Account Management. You'll be part of the new restaurant experience team, onboarding new restaurants on to the Deliveroo platform. You’ll collaborate closely with other members of the Commercial team to drive orders to these partners from the start of their relationship with Deliveroo and ensure they are set up to be successful.

What you'll be doing

• Coordinate the restaurant onboarding process for Singapore: this includes liaising and coordinating the process with Sales Operations team, ensuring restaurants are fully comfortable with our processes and systems so that they can make the most of their new partnership
• Ensure that new restaurants are set up for success on the platform and continue to grow through strong operational performance and engagement with Deliveroo’s marketing campaigns. You’ll be responsible for the growth and progression of a portfolio of restaurants.
• Manage the launch of restaurants, keeping the restaurant engaged and tackling any issues they might have
• Provide excellent restaurant support throughout the onboarding process
• Go and above and beyond to ensure restaurants feel valued as a partner

Requirements

You'll need to be comfortable juggling tasks, whilst still giving a great experience to our new restaurant partners.

• 1-2 years of experience in sales or basic account management
• Outgoing and a strong communicator
• Comfortable looking at and working with data
• Experienced and confident in talking to multiple stakeholders
• Able to take ownership of your work in order to hit targets
• Comfortable with Google Suite l
• Candidate will need to converse with our Mandarin-speaking restaurant partners: fluency in Mandarin is a must

Why Deliveroo

Our mission is to transform the way you shop and eat, bringing the neighbourhood to your door by connecting consumers, restaurants, shops and riders. We are transforming the way the world eats and shops by making access to food and products more convenient and enjoyable. We give people the opportunity to buy what they want, as they want it, when and where they want it.

We are a technology-driven company at the forefront of the most rapidly expanding industry in the world. We are still a small team, making a very large impact, looking to answer some of the most interesting questions out there. We move fast, value autonomy and ownership, and we are always looking for new ideas.

Workplace & Benefits

At Deliveroo we know that people are the heart of the business and we prioritise their welfare. Benefits differ by country, but we offer many benefits in areas including healthcare, well-being, parental leave, pensions, and generous annual leave allowances, including time off to support a charitable cause of your choice. Benefits are country-specific, please ask your recruiter for more information.

Diversity

At Deliveroo, we believe a great workplace is one that represents the world we live in and how beautifully diverse it can be. That means we have no judgement when it comes to any one of the things that make you who you are - your gender, race, sexuality, religion or a secret aversion to coriander. All you need is a passion for (most) food and a desire to be part of one of the fastest-growing businesses in a rapidly growing industry.

We are committed to diversity, equity and inclusion in all aspects of our hiring process. We recognise that some candidates may require adjustments to apply for a position or fairly participate in the interview process. If you require any adjustments, please don't hesitate to let us know. We will make every effort to provide the necessary adjustments to ensure you have an equitable opportunity to succeed.

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