Manager, Coordinated Access Model - Pinellas County

About the Role:

The Unite Us CAM Manager is responsible for supervising a team of specialists operating the Pinellas County Coordinated Access Model (CAM), or Care About Me, streamlining access to mental health and substance use disorder services. The Manager is to ensure they understand and meet CAM metrics and software guidelines. The CAM Manager is responsible for ensuring contractual requirements are met by CAM Specialists and offers structured coaching and feedback to ensure quality metrics are met. CAM specialists are platform experts that have the ability to conduct client needs assessments and assist residents in identifying and scheduling appointments to mental health and/or substance use disorder services to meet their needs. The CAM Manager is expected to have this same level of knowledge to effectively support CAM Specialists.

The CAM Manager works closely with the Customer Success Team and reports to the Director of Care Coordination.

Unite Us believes that an individual's health journey can start anywhere in the community and we help to support both the client and network partner’s care journey experience.

What You’ll Do:

• As a Master’s level or licensed clinician in the state of FL, you will manage a team of CAM Specialists and a CAM Supervisor that respond to provider and client requests for mental and/or substance use disorder services through the coordinated access model
• Provide oversight and guidance for the CAM Specialists and CAM Supervisor on the execution of their role and the completion of short biopsychosocial assessment, LOCUS, and other screenings for clients seeking assistance
• Promote a positive and productive work environment where team members feel like they can do their best work, achieve their goals, and contribute to company success
• Responsible for QA/QI, data quality for metrics, appointment calendar and provide regular guidance, coaching and feedback to all specialists.
• Responsible for meeting compliance standards for sensitive service types and sensitive organizations on the platform
• Maintain the accountable structures within your team to ensure contractual requirements are met
• Attend meetings as applicable to ensure necessary information is shared with CAM Specialists and action items are followed through
• Represent and promote the CAM throughout the community when applicable
• Create and use status reports to communicate progress of contractual requirements, and develop action plans to maintain individual metrics to meet goals
• Develop and maintain strong relationships with Business Analytics and other cross departmental teams by being an expert resource on the strategy of the CAM
• Collaborate with the Director of Care Coordination and Customer Success Manager for the CAM to develop cross-team strategies for improving outcomes and success of the model. Assist to triage any contractual risks or escalations from your contract’s cross functional team
• Create ongoing support through the telephony system and other software vendors
• Participate in customer facing meetings to discuss client and operational progress

You are a great fit for this role if you:

• Master's degree in Counseling, Social Work or related field (MSW, MPH, MSN, etc).
• Clinical licensure (LCSW, LMHC, LPC, etc.) in the state of FL strongly preferred.Experience in conducting screenings, assessments and navigating the behavioral health and substance use disorder landscape
• Knowledgeable of the Florida behavioral health infrastructure and operations
• Have a minimum of 2 years experience in coaching or supervising staff
• Have experience in navigating social services as an individual, case manager, social worker, care navigator
• Have empathy and passion for helping vulnerable populations
• Have advanced computer skills and are a quick learner who is excited to become an expert in new technologies and tools
• Have relationship management skills
• Are able to set priorities for yourself and the team, and work independently
• Bilingual or multilingual a plus
• Comfortability with customer facing meetings and interactions
• Experience with Quality Assurance monitoring and meeting contractual KPIs and metrics

Our Mission:

Unite Us’ mission is to unlock the potential of every community. Our co-founders started Unite Us in 2013 to serve the people they served with. They witnessed firsthand the barriers and inefficiencies in trying to navigate health and social services, and set out to improve that experience for veterans and their families. Unite Us quickly expanded to serving all people who need connections to care across our country. Through Unite Us’ national network and software, community-based organizations, government agencies, and healthcare organizations are all connected to better collaborate to meet the needs of the individuals in their communities. We drive the collaboration to predict, deliver, and pay for services that impact whole-person health. If you want to do well and do good, join Unite Us.

Environmental Job Requirements and Working Conditions:

• This position is remote, U.S. based; the applicant must reside in Pinellas County Florida or in close proximity
• This position may require 10% travel
• All team members will be required to pass a background check which includes criminal, employment, and education verification
• The target pay range for this role is: $70,000-$80,000. This salary range represents our target hiring range for this role. The proposed salary will be dependent on the candidate's skills, experience, and competencies, as well as location.
• Manager shift: Monday through Friday, 9:00 AM to 6:00 PM ET.
• "On Call" Oversight Duties Alternating Saturdays: 10:00 AM to 6:00 PM ET.
• Holidays: Must be available "on call" for some holidays that fall between Monday and Saturday.

Benefits provided by Unite Us:

Medical, Dental, and Vision

We offer insurance to team members and eligible partners and dependents, including unlimited virtual mental health and acute medical visits.

Wellness

Mental health benefits, such as the Employee Assistance Program (EAP) and wellness platform subscription, are available to all team members.

Flexible Time Off

Take what you need, including volunteer days and mental health days. We also offer 14 paid, company-wide holidays.

Paid Parental Leave

Adoptive parents are included.

Employee Resource Groups

Choose to join any of our ERGs, which celebrate and support a diverse and inclusive workplace. We also provide an ongoing series of DEI lunch & learn education.

Spending Accounts

We offer tax-advantaged health savings accounts (HSAs), flexible spending accounts (FSAs), and commuter benefits.

401(k) + Employer Match

Enjoy matching, immediate vesting and financial wellness resources

Additional Benefits

Life and AD&D - a company paid benefit, with the option to purchase additional coverage for yourself and your dependents

Disability Coverage

Accident Insurance

Pet Insurance

As part of this work at home job, we will provide you with all the necessary equipment to perform your duties, including a computer, mouse, keyboard as well as other items on our approved list of WFH supplies.

Unite Us is committed to building a diverse team and fostering an inclusive culture, and is proud to be an equal opportunity employer. We embrace and encourage our employees' differences in race, religion, color, national origin, gender, family status, sexual orientation, gender identity, gender expression, age, veteran status, disability, pregnancy, medical conditions, and other characteristics. If you require assistance in applying for open positions due to a disability please email us at [email protected] to request an accommodation.